Quality Assurance Manager

Hilton

. Oversee a territory of 100+ hotels .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $77,500 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive management experience in hotel operations, with a strong focus on Quality Assurance, brand compliance, and effective communication with diverse stakeholders. Proficient in navigating complex situations while ensuring adherence to brand standards and operational goals.

Highest-signal resume keywords

Hotel Operations ManagementQuality Assurance EvaluationsBrand Standard ComplianceProblem Resolution SkillsTravel Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceHotel ManagementAudit ReportingProduct Replacement CyclesRenovationsPhysical UpgradesExpense MonitoringData Analysis

Soft Skills

Communication SkillsConflict MitigationInterpersonal Skills

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Food Safety CertificationValid Driver's License

Industry Keywords

Hilton Brand StandardsHotel SchedulingConsistency ExercisesOwner RelationsManagement Company Representatives

About the role

Key responsibilities & impact

Oversee a territory of 100+ hotels
Conduct comprehensive and routine Quality Assurance evaluations
Ensure cleanliness, safety, and adherence to Hilton brand standards
Apply knowledge of product replacement cycles, renovations, and physical upgrades
Navigate complex situations while balancing Brand integrity with owner and partner expectations
Address internal inquiries and communications verbally and in writing
Participate in Consistency exercises
Monitor travel expenses against monthly and yearly goals
Participate in activities outside of QA to gain knowledge of other departments
Work with senior leaders, property teams, Quality Auditors, Area Managers, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, Human Resources, owners, and management company representatives
Answer inquiries about Brand Standard compliance, QA, Brand protocol, procedures, and Improvement Plans
Manage territory, expenses, completed audits, and annual goals
Coordinate travel plans and hotel scheduling, ensuring downtime work is completed and submitted by deadlines
Review audit findings with property leadership and provide actionable insights
Prepare detailed reports with supporting images for internal analysis

Requirements

What you’ll need

Five (5) years of management experience in Hotel Operations
Three (3) years of experience as a General Manager, Executive Committee Member, or Director
Valid Driver's license
Willingness to travel 90% of the time
BA/BS Bachelor's Degree (useful, not required)
Local to the state of Florida (useful, not required)
Fluency in a foreign language (useful, not required)
Food Safety certification (useful, not required)
Proficient in Microsoft Office products (useful, not required)
Working knowledge of product replacement cycles, renovations and physical upgrades (useful, not required)
Problem resolution and consulting skills to mitigate potential conflicts/issues (useful, not required)

Benefits

Comp & perks

110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
Employee stock purchase program (ESPP) with Hilton shares available at a 15% discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Dedicated caregiving concierge services
Crisis Concierge support
Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
Generous paid time off (PTO)
Health and welfare benefits, including health plans, dental cleanings, and vision coverage
Retirement plans
Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions