Quality Assurance Manager

Hilton

. Oversee a territory of 100+ hotels .

Posted 11/11/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $77,500 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive management experience in hotel operations, with a strong focus on Quality Assurance, Brand Standards compliance, and effective communication with diverse stakeholders. Proficient in managing territory activities, travel logistics, and fostering positive relationships within the hospitality industry.

Highest-signal resume keywords

Hotel Operations ManagementQuality Assurance EvaluationsBrand Standards ComplianceProblem Resolution SkillsTravel Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceHotel AuditsBrand StandardsProduct Replacement CyclesRenovationsPhysical UpgradesReport PreparationExpense MonitoringManagement ExperienceTravel Planning

Soft Skills

Communication SkillsRelationship BuildingConflict MitigationConsulting Skills

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Food Safety CertificationValid Driver's License

Industry Keywords

HospitalityHotel ManagementQuality AuditorsArea ManagersSenior DirectorsVice PresidentsDesign and ConstructionHuman ResourcesManagement Company Representatives

About the role

Key responsibilities & impact

Oversee a territory of 100+ hotels
Perform routine Quality Assurance evaluations and comprehensive on-site audits
Ensure cleanliness, safety, and adherence to Hilton Brand Standards
Apply knowledge of product replacement cycles, renovations, and physical upgrades to maintain Brand Standards
Navigate complex situations while balancing Brand integrity with owner and partner expectations
Address internal inquiries and communications verbally and in writing
Participate in Consistency exercises
Monitor travel expenses against monthly and yearly goals
Participate in activities outside QA to gain knowledge of other departments
Work with senior leaders and property teams to foster positive relationships
Communicate with Quality Auditors, Area Managers, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, Human Resources, Owners, and Management Company Representatives regarding Brand Standard compliance, QA, protocols, procedures, and Improvement Plans
Manage territory activities, expenses, completed audits, and annual goals
Coordinate travel plans and hotel scheduling, ensuring downtime work is completed and submitted by deadlines
Prepare detailed reports with supporting images for internal analysis and review findings with property leadership

Requirements

What you’ll need

Five (5) years of management experience in Hotel Operations
Three (3) years of experience as a General Manager, Executive Committee Member, or Director
Valid driver's license
Travel 90% of the time
BA/BS Bachelor's Degree (useful, not required)
Located in the Pacific Northwest, Colorado, or Utah (useful, not required)
Fluency in a foreign language (useful, not required)
Food Safety certification (useful, not required)
Proficient in Microsoft Office products (useful, not required)
Working knowledge of product replacement cycles, renovations, and physical upgrades (useful, not required)
Problem resolution and consulting skills to mitigate potential conflicts/issues (useful, not required)

Benefits

Comp & perks

110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
Paid parental leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving concierge services
Crisis Concierge support
Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
Generous paid time off (PTO)
Health and welfare benefits, including health plans, dental coverage, and vision coverage
Retirement plans
Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions