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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities with proficiency in Salesforce and Microsoft Office, particularly advanced Excel functions. Fluent in Portuguese, English, and Spanish, facilitating effective communication in diverse environments.
Highest-signal resume keywords
Salesforce ProficiencyAdvanced Microsoft Excel SkillsFluency In Portuguese, English, And SpanishAdministrative Support ExperienceTravel And Sales Support Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesforceAdvanced Excel FunctionsVLOOKUPSPivot TablesAdministrative Support
Soft Skills
CollaborationProblem-SolvingCustomer Experience EnhancementTeam-Building
Tools & Technologies
Microsoft OfficeCvent
Industry Keywords
Travel IndustrySales SupportHilton Promotional Program
About the role
Key responsibilities & impact- Support Hilton account owners, customers, and hotels by delivering follow-up and solutions
- Manage and prioritize workload through Salesforce and other Hilton systems
- Own and respond to shared inbox inquiries
- Review daily priorities, identify opportunities, and proactively support sales goals and customer needs
- Collaborate across teams to provide coverage, improve processes, and enhance productivity and customer experience
- Collaborate on and create documentation for internal and external customers
- Participate in cross-training, team-building, and cross-team events
- Partner with Commercial and Automation teams on Sales system improvement testing
- Participate in and help complete annual departmental objectives
- Maintain understanding of Hilton promotional program rules and goals
- Develop ideas to troubleshoot team stressors, work/life balance issues, and wasted time or resources
Requirements
What you’ll need- One (1) year of strong administrative and support experience
- Proficiency in Microsoft Office applications, including Excel
- Experience within the travel and/or sales support industry
- Fluent in Portuguese, English, and Spanish, both written and verbal
- Experience with systems that power Hilton's sales infrastructure, such as Salesforce and Cvent
- Advanced Microsoft Office skills, including advanced Excel functions such as VLOOKUPS and Pivot Tables
Benefits
Comp & perks- 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
- Employee stock purchase program (ESPP) with Hilton shares available at a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Dedicated caregiving concierge services
- Crisis Concierge support for practical and emotional care
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
- Generous paid time off (PTO)
- Health and welfare benefits, including health plans, dental cleanings, and vision coverage
- Retirement plans
- Collaborative, high-performing team environment
- Opportunities to contribute to process improvements, special projects, cross-training, team-building, and cross-team events