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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities with proficiency in Salesforce and Microsoft Office, particularly Excel. Fluent in English and Spanish, capable of enhancing customer experience and collaborating effectively across teams.
Highest-signal resume keywords
Salesforce ProficiencyAdvanced Microsoft Excel SkillsBilingual in English and SpanishAdministrative Support ExperienceTravel and Sales Support Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesforceMicrosoft ExcelVLOOKUPSPivot TablesAdministrative Support
Soft Skills
CollaborationCustomer ServiceProblem-SolvingTeam-Building
Tools & Technologies
CventHilton Systems
Industry Keywords
Travel IndustrySales SupportCustomer ExperienceProcess Improvement
About the role
Key responsibilities & impact- Support Hilton account owners, customers, and hotels by delivering follow-up and solutions
- Prioritize and process workload through Salesforce and other Hilton systems
- Manage shared inbox inquiries and provide service to internal and external customers
- Review daily priorities, identify opportunities, and proactively support sales goals and customer needs
- Collaborate across teams to provide coverage, improve processes, and contribute to productivity and customer-experience projects
- Collaborate and create documentation for internal and external customers
- Participate in cross-training, team-building, and cross-team events
- Partner with Commercial and Automation teams on Sales system improvement testing
- Participate in and help complete annual departmental objectives
- Maintain understanding of Hilton processes, rules, and goals relevant to the support area
- Develop ideas to troubleshoot team stressors, work/life-balance contributors, and wasted time or resources
Requirements
What you’ll need- One (1) year strong administrative and support experience
- Proficiency in Microsoft Office applications including Excel
- Experience within the travel and/or sales support industry
- Fluent in English and Spanish (both written and verbal)
- Work a hybrid schedule: three (3) days onsite in the Mexico office and two (2) days working from home
- Experience with systems that power Hilton's sales infrastructure, such as Salesforce and Cvent (useful)
- Advanced Microsoft Office skills, including advanced Excel functions such as VLOOKUPS and Pivot Tables (useful)
Benefits
Comp & perks- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at Hilton hotels through the Go Hilton travel program
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
- Paid time off (PTO)