Senior Analyst, Planning & Forecasting

Hilton

. Lead recurring Workforce Management calls with external partners to align on contact volume trends, performance gaps, and staffing strategies .

Posted 9/28/2026full-timeRemote • Texas • United StatesSenior💰 $60,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in capacity planning and modeling, utilizing advanced analytical skills to drive data-driven operational guidance. Proficient in SQL-based BI tools and Python for predictive modeling and reporting in a contact center environment.

Highest-signal resume keywords

Capacity PlanningPredictive ModelingSQL-Based BI ToolsPython ProgrammingQuantitative Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningPredictive ModelingQuantitative AnalysisStatistical ModelsData AnalysisDatabase ArchitectureData ModelingProject ManagementOperational PlanningHiring Plan Development

Soft Skills

CommunicationCollaborationProblem-SolvingLeadershipAnalytical Thinking

Tools & Technologies

MicroStrategyAlteryxPower BIPythonR

Certifications & Qualifications

Bachelor's Degree in Quantitative Field

Industry Keywords

Contact CenterWorkforce ManagementOperational EfficiencyPerformance GapsStaffing Strategies

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Lead recurring Workforce Management calls with external partners to align on contact volume trends, performance gaps, and staffing strategies
Build optimized headcount and hiring plans balancing customer experience, service levels, and global cost efficiencies
Communicate hiring plan adjustments and staffing changes to Partner Managers
Maintain advanced staffing models using Python to create predictive headcount and hiring targets
Analyze contact flows and staffing accuracy across internal and external partner teams
Use MicroStrategy, Alteryx, and Power BI to query the Enterprise Data Warehouse and build automated reports
Identify trends and root causes from operational data
Translate forecast and capacity outputs into data-driven operational guidance
Align with Partner Managers and external vendors on headcount requirements and contact volume support
Prepare executive summaries for global leadership
Collaborate with Workforce Management, Operations, and Engineering teams to operationalize hiring plans
Lead staffing and hiring plans for assigned global business units
Design hiring scenarios for growth, seasonality, and changing operational needs
Oversee communication and reporting workflows connecting internal planning with external partner performance
Improve the capacity toolkit by mastering new tools or languages

Requirements

What you’ll need

Two (2) years of experience in capacity planning or modeling
Two (2) years of experience in quantitative and qualitative analysis, including statistical and predictive models
Familiarity with operational planning for medium to large organizations
High level of proficiency in SQL-based BI tools such as MicroStrategy, Alteryx, or Power BI
Working knowledge of Python, including the ability to read, understand, and modify existing scripts
Expertise in communicating analytical findings to important partners and executives
Bachelor's Degree in a related quantitative field or equivalent specialized experience (useful, not required)
Experience in capacity planning or modeling in a contact center environment
Experience managing projects and timelines and working directly with partners
Experience using programming languages such as R to build scripts
Knowledge of database architecture and data modeling principles and techniques

Benefits

Comp & perks

110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
Employee stock purchase program (ESPP) with Hilton shares available at a 15% discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving concierge services
Crisis Concierge support
Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
Generous paid time off (PTO)
Health and welfare benefits, including health plans, dental cleanings, and vision coverage
Retirement plans
Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan