FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in system configuration, database management, and technical support for Property Management Systems (PMS) and related technologies. Proven ability to train and onboard associates while managing multiple deployment stages and collaborating with support teams.
Highest-signal resume keywords
Property Management Systems (PMS) ExpertiseDatabase Configuration and ManagementTechnical Support and TroubleshootingProject Management ExperienceBilingual Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic SQLJSONLinuxXMLPoint of Sale SystemsNetworkingDesktop SupportData MigrationSystem Interface TestingSystem Installation
Soft Skills
Team CollaborationTraining and DevelopmentCommunication Skills
Tools & Technologies
Property Engagement Platform (PEP)Hilton's CRS
Industry Keywords
TechnologyHospitalityRevenue SystemsSales SystemsOnsite Training
Tech Stack
Tools & technologiesLinuxSQL
About the role
Key responsibilities & impact- Support team members by troubleshooting issues and providing technical advice
- Provide remote or onsite hotel training and support
- Configure and build the system database
- Set up hardware and system interfaces
- Migrate hotels from the retired PMS, ensuring all data is imported to PEP
- Onboard new Associates through training on all aspects of projects and tasks
- Guide Associates and liaise with the Manager to support Associate development
- Collaborate with internal and external support teams to resolve system issues
- Own multiple stages of remote and onsite PEP deployments, including communication, configuration, database build, data migration, interface testing, and training
- Perform project management duties in the absence of Project Managers
- Report to the Manager, Property Engagement Platform
Requirements
What you’ll need- Three (3) years of professional experience in Technology or a related field
- Two (2) years of work experience using Property, Sales or Revenue Systems
- Understanding of Hilton's PMS, CRS and interfaces
- Willingness to travel up to 80%
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Five (5) or more years of professional experience in Technology or a related field preferred
- Experience as a successful systems installer preferred
- Knowledge of point of sale systems, networking, desktop support, Linux, XML, Basic SQL, and JSON preferred
- Experience troubleshooting local hotel interfaces or systems preferred
- Bilingual ability preferred
Benefits
Comp & perks- 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
- Employee stock purchase program (ESPP) with Hilton shares available at a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Dedicated caregiving concierge services
- Crisis Concierge support
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
- Generous paid time off (PTO)
- Health and welfare benefits, including health plans, dental coverage, and vision coverage
- Retirement plans
- Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions
- Award-winning workplace culture
- Remote work arrangement