Senior Associate, GDCM Messaging Implementation

Hilton

. Supervise a team of Associates implementing and deploying Messaging solutions across Hilton's hotel portfolio .

Posted 9/21/2026full-timeRemote • Tennessee • United StatesSenior💰 $67,500 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Project Coordination and Software Implementation within the hospitality sector, effectively managing multiple projects and facilitating stakeholder communication to ensure successful deployment of Messaging solutions.

Highest-signal resume keywords

Project CoordinationSoftware ImplementationHospitality Operations ExperienceChange ManagementRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementDeployment ManagementSchedulingMilestone TrackingRisk MitigationTechnology ImplementationSoftware UpgradesSystem MigrationsFacilitationTraining Delivery

Soft Skills

CommunicationCollaborationLeadershipProblem-SolvingAdaptability

Industry Keywords

HospitalityMessaging SolutionsOperational DisruptionProject Management MethodologiesStakeholder Engagement

About the role

Key responsibilities & impact

Supervise a team of Associates implementing and deploying Messaging solutions across Hilton's hotel portfolio
Deliver training and change management activities to support adoption, achieve business outcomes, and minimize operational disruption
Manage deployment activities by maintaining project trackers, identifying and mitigating risks, coordinating with partners, and ensuring milestones and timelines are achieved
Plan and facilitate presentations, workshops, and conference sessions
Oversee on-site hotel installations as needed while applying program management methodologies and standard processes
Collaborate with third-party partners, Hilton Product Management, and Hilton Support teams
Participate in weekly internal and external project management meetings
Own Messaging Implementation projects
Onboard new integrators to the Messaging program when needed

Requirements

What you’ll need

Three (3) years of professional experience in Technology, Project Coordination, Software Implementation, or a related field
Two (2) years of hospitality operations experience
Two (2) years of experience coordinating software, system, or technology implementations, deployments, upgrades, or migrations
Experience managing project schedules, milestones, risks, issues, and dependencies through project completion
Experience managing multiple concurrent projects, deployments, or workstreams while meeting established deadlines
Experience facilitating project meetings and communicating project status, implementation timelines, risks, and outcomes to business and technical stakeholders
Willing to travel up to 30%, sometimes with short notice
Willing to work with a flexible schedule to satisfy project needs outside of North America
Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
Five (5) or more years of professional work experience in Technology or a related field
Hospitality-based business experience, with a mix of operational and technology roles

Benefits

Comp & perks

110 nights of deeply discounted travel, with room rates as low as $40/night at Hilton hotels through the Go Hilton travel program
Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
Paid parental leave for eligible Team Members, including partners and adoptive parents
Dedicated caregiving concierge services
Crisis Concierge support
Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
Generous paid time off (PTO)
Health and welfare benefits, including health plans, dental cleanings, and vision coverage
Retirement plans
Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions