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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in defining and prioritizing product features, analyzing product success metrics, and crafting customer-centric user stories for web and mobile applications. Strong ability to collaborate with cross-functional teams to enhance the digital property experience.
Highest-signal resume keywords
Product ManagementCustomer ExperienceWeb AnalyticsUser Story WritingECommerce Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Feature DefinitionUser Story WritingProduct Specification DocumentationData AnalysisCustomer Needs Identification
Soft Skills
CollaborationRelationship BuildingCommunication
Tools & Technologies
Adobe Reporting Suite
Industry Keywords
HospitalityTravelTransportationDigital PropertyCustomer-Centric
About the role
Key responsibilities & impact- Contribute to the Hilton Digital roadmap for portions of the digital property, shop, and book experiences
- Write requirements and work with the delivery pod to build concepts for customers
- Identify customer needs across owners, Hilton Honors members, guests, partners, and Team Members
- Define and prioritize product features
- Define product success metrics and analyze and present post-launch data
- Act on product trends
- Build working relationships with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams
- Define and present new product concepts to technical and non-technical partners
- Identify and build features that improve the digital property experience for website guests
- Define and prioritize customer experience features with UX, Technology, Marketing, and Analytics
Requirements
What you’ll need- Three (3) years of professional work experience in Product, Customer Experience, Technology, or a related field
- Experience writing customer-centric user stories for web or mobile applications
- Experience writing detailed product specs and documentation
- Experience with web analytics tools, such as Adobe reporting suite
- Must be near one of the three US office locations: McLean, Dallas, or Memphis
- Travel up to 20%
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Five plus (5+) years of professional work experience in Product, Customer Experience, Technology, or a related field preferred
- Experience using research to help craft a product roadmap preferred
- eCommerce product experience preferred
- Experience in the hospitality, travel, or transportation industry preferred
Benefits
Comp & perks- 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Dedicated caregiving concierge services
- Crisis Concierge support for practical and emotional care
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
- Generous paid time off (PTO)
- Health and welfare benefits, including health plans, dental cleanings, and vision coverage
- Retirement plans
- Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions
