Senior Director, BPS Category Support

Hilton

. Serve the Category Leader's needs to ensure hotel support needs are met .

Posted 10/27/2026full-timeUnited StatesSenior💰 $145,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in hotel and hospitality management, with a strong focus on franchisee relationships and brand compliance. Proficient in Salesforce and BOSS, with the ability to lead teams and deliver impactful communications across various stakeholders.

Highest-signal resume keywords

Hotel Management ExperiencePeople Management ExperienceFranchisee Relationship ManagementSalesforce ProficiencyBrand Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hotel ManagementPeople ManagementFranchisee Relationship ManagementBrand ComplianceHotel Development Process Knowledge

Soft Skills

Communication SkillsLeadership SkillsCollaboration Skills

Tools & Technologies

SalesforceBOSS

Industry Keywords

Hospitality ManagementFull-Service Brand ExperienceHotel SupportCategory SupportConsultation Facilitation

About the role

Key responsibilities & impact

Serve the Category Leader's needs to ensure hotel support needs are met
Manage the needs and expectations of the Category Leader in concert with available BPS resources
Understand Category and Brand objectives to deploy Category Support teams for maximum impact and results
Lead Directors and Managers delivering customized support for hotels within the Category and its Brands
Represent BPS across the enterprise in projects, work groups, and initiatives related to the Category and its Brands
Provide hotel support status, gain consensus on hotel support deployment, and prioritize opportunity hotels
Act as Hilton's voice and advocate with supported hotels to ensure brand compliance and representation
Craft and deliver communications and presentations to internal and external audiences and senior-level partners
Document all Category/Brand hotel support activities in Salesforce
Participate in monthly Brand Compliance Committee Meetings, Monthly Commercial Focus Meetings, and other relevant meetings and events
Partner with other BPS Senior Directors to maximize central support components, including Targeted Coaching Emails and Boost Action Plans
Oversee BPS Ramp Up programmatic support, focusing on new brands and conversion hotels
Oversee hotel consultation facilitation and coordination, assess consultation recaps, and follow up on agreed hotel action steps

Requirements

What you’ll need

Seven (7) years of related professional experience
Five (5) years of Hotel and/or Hospitality Management experience
Three (3) years of people management experience
Firm understanding of franchisee and franchisor relationships, and owner or management company relationships
Travel up to 35% of the time
BA/BS Bachelor's Degree (useful, not required)
Three (3) years of experience working with Hilton Brands (useful)
Full-Service Brand Experience (useful)
Demonstrated proficiency with Salesforce and BOSS (useful)
Knowledge of the hotel development process including financing, construction, design, and operations (useful)

Benefits

Comp & perks

110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
Paid parental leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving concierge services
Crisis Concierge support
Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
Generous paid time off (PTO)
Health and welfare benefits, including health plans, dental, and vision coverage
Retirement plans
Hilton Annual Incentive (Bonus) Plan
Company's long-term incentive plan