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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in program administration and project management within the hotel industry, focusing on performance improvement and stakeholder engagement. Proficient in developing executive-level communications and managing complex, cross-functional programs.
Highest-signal resume keywords
Program AdministrationProject ManagementExecutive-Level ReportingContinuous ImprovementHotel Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ImprovementData AnalyticsRoot Cause AnalysisProcess ImprovementAction Planning
Soft Skills
Stakeholder EngagementCollaborationCommunication
Tools & Technologies
SalesforceHilton BOOSTMicrosoft Power BITableau
Certifications & Qualifications
Project Management CertificationChange Management Certification
Industry Keywords
Hotel IndustryGuest ExperienceBrand Performance SupportManagement CompaniesThird-Party Vendors
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Support planning, administration, execution, and continuous improvement of BPS-led Stay Score Support Programs, including HSSSP
- Coordinate annual and cycle-specific planning, timelines, milestones, deliverables, launch readiness, and stakeholder responsibilities
- Manage hotel and Management Company onboarding, opt-in activities, participant reconciliation, capacity monitoring, and program tracking
- Own engagement and participation tracking across learning sessions, consultations, surveys, resources, and other program touchpoints
- Compile, validate, and distribute engagement reports, performance summaries, and program health updates
- Translate program results into actionable insights with data, analytics, and program stakeholders
- Develop executive-level presentations, briefing documents, talking points, and leadership updates
- Coordinate working groups, senior leadership meetings, calibration sessions, dry runs, launch calls, and other meetings or events
- Manage and improve automated and targeted communication workflows
- Maintain program calendars, schedules, governance documents, playbooks, templates, FAQs, tracking tools, and operational resources
- Monitor activity and identify reporting gaps, delivery risks, capacity constraints, and escalation opportunities
- Partner with content, communications, webinar, technology, vendor, and other teams to ensure accurate and accessible program materials
- Support special projects, audits, vendor partnerships, automation opportunities, and improvement initiatives
- Collaborate with Hilton corporate partners, Management Company leaders, hotel teams, and third-party service partners
- Share participation trends, insights, feedback, risks, and observations to support decision-making and future-cycle planning
Requirements
What you’ll need- Five (5) years of experience in program administration, project management, hotel operations, guest experience or performance improvement
- Three (3) years of experience developing executive-level reports, presentations, and communications
- Experience managing complex, cross-functional programs and workstreams
- Willingness to travel up to 10%
- BA/BS Bachelor's Degree (useful)
- Hotel industry, hotel operations, Brand Performance Support, or guest experience experience (useful)
- Experience supporting large-scale operational, service improvement, or performance improvement programs (useful)
- Project management or change management certification (useful)
- Experience with continuous improvement, root cause analysis, the 5 Whys, process improvement, or action planning (useful)
- Experience working with Management Companies, ownership groups, or distributed hotel populations (useful)
- Experience with Salesforce, Hilton BOOST, Microsoft Power BI, Tableau, or similar reporting and business intelligence tools (useful)
- Experience coordinating third-party vendors, program audits, or scalable technology and automation solutions (useful)
Benefits
Comp & perks- 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Dedicated caregiving concierge services
- Crisis Concierge support for practical and emotional care
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
- Generous paid time off (PTO)
- Health and welfare benefits, including health plans, dental coverage, and vision coverage
- Retirement plans
- Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions
- Hybrid work arrangement