Senior Payments Technology Analyst

Hilton

. Support Payment Operations at properties, including payment-related inquiries and troubleshooting with internal and external support and engineering teams .

Posted 9/16/2026full-timeMemphis • Tennessee • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Payment Technology, including merchant onboarding, payment gateway integrations, and implementation procedures. Proficient in project management, communication, and training across diverse audiences to support payment operations and technology solutions.

Highest-signal resume keywords

Payment Technology ExperienceMerchant Onboarding (KYC)Payment Gateway IntegrationsProject Management SkillsEnd-User Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment IntegrationsHardware InstallationConfigurationComplex Spreadsheet MaintenanceInformative Presentation CreationPayment Provider ConversionsPayment System Implementations

Soft Skills

Communication SkillsCollaborationProblem-Solving

Tools & Technologies

ServiceNowSplunkJiraConfluenceExcelPowerPointAdyenElavon

Industry Keywords

HospitalityPayment OperationsProperty Management SystemsThird-Party IntegrationsOperational Guidelines

Tech Stack

Tools & technologies

ServiceNowSplunk

About the role

Key responsibilities & impact

Support Payment Operations at properties, including payment-related inquiries and troubleshooting with internal and external support and engineering teams
Provide communication and support for properties migrating to or implementing payment technologies
Work with payment providers and internal teams to establish payment implementation procedures
Manage merchant accounts (KYC), user roles/access, third-party integrations, and end-user functionality
Create internal and external documentation supporting payments initiatives and capabilities
Collaborate with payment providers to ensure successful implementation across payment initiatives
Define training specifications, implementation plans, and pilot strategies with other teams
Establish and audit onboarding processes with payment providers and front office teams to ensure property management system requirements are met
Communicate with support teams to resolve reported issues, enforce operational guidelines, and identify process improvements
Engage Payments leadership to provide insight on existing practices and help define requirements and SOPs for new capabilities
Own payment gateway integrations and payment solution implementations
Own operational procedures for payment technology solutions
Own implementation guidelines for onboarding and installation of payment technologies

Requirements

What you’ll need

Three (3) years of work experience in Technology, hospitality, or related field
Work experience in Payments Technology, including merchant onboarding (KYC), hardware installation and configuration, 3rd party integrations, payment provider customer portals, and product support
Work experience with Payment integrations to property management systems
Experience leading end-user training
Proficiency in communication with different audiences and across multiple media
Excellent project management skills
Experience with Excel, including maintaining complex spreadsheets
Experience with PowerPoint, including creating informative presentations
Familiarity with ServiceNow, Splunk, Jira and Confluence support platforms
Must be near one of the three US office locations: McLean, Dallas, or Memphis
Travel up to 10%
Bachelor's Degree, or Associate's Degree plus 2+ years of Technology related experience, or High School Degree/GED plus 4+ years of Technology related experience is useful
Experience leading payment system implementations is useful
Hands-on experience with payment provider conversions is useful
Experience working with Adyen or Elavon payment gateways is useful

Benefits

Comp & perks

110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
Employee stock purchase program (ESPP) with Hilton shares available at a 15% discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving concierge services
Crisis Concierge support
Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
Generous paid time off (PTO)
Health and welfare benefits, including health plans, dental coverage, and vision coverage
Retirement plans