Senior Payments Technology Analyst

Hilton

. Support Payment Operations at properties by assisting with payment-related inquiries and troubleshooting with internal and external support and engineering teams .

Posted 9/25/2026full-timeRemote • Tennessee • United StatesSenior💰 $85,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNowSplunk

About the role

Key responsibilities & impact

Support Payment Operations at properties by assisting with payment-related inquiries and troubleshooting with internal and external support and engineering teams
Provide communication and support for properties migrating to or implementing payment technologies
Work with payment providers and internal teams to establish payment implementation procedures
Manage merchant accounts, including KYC, user roles/access, third-party integrations, and end-user functionality
Create internal and external documentation for payments initiatives and capabilities
Collaborate with payment providers to ensure successful implementation across payment initiatives
Define training specifications, implementation plans, and pilot strategies with other teams
Establish and audit onboarding processes with payment providers and front office teams
Ensure property management system requirements are met
Communicate with support teams to resolve reported issues and enforce operational guidelines
Identify opportunities to improve existing practices
Provide Payments leadership with insights to define requirements for new capabilities and associated SOPs
Own payment gateway integrations and payment solution implementations
Own operational procedures for payment technology solutions
Own implementation guidelines for onboarding and installing payment technologies

Requirements

What you’ll need

Three (3) years of work experience in Technology, hospitality, or a related field
Work experience in Payments Technology, including merchant onboarding (KYC), hardware installation and configuration, 3rd party integrations, payment provider customer portals, and product support
Work experience with payment integrations to property management systems
Experience leading end-user training
Proficiency in communication with different audiences and across multiple media
Excellent project management skills
Experience with Excel, including maintaining complex spreadsheets
Experience with PowerPoint, including creating informative presentations
Familiarity with ServiceNow, Splunk, Jira, and Confluence support platforms
Ability to travel up to 10%
Bachelor's Degree, or Associate's Degree plus 2+ years of Technology-related experience, or High School Degree/GED plus 4+ years of Technology-related experience
Experience leading payment system implementations
Hands-on experience with payment provider conversions
Experience working with Adyen or Elavon payment gateways
Located near the Memphis office location is useful

Benefits

Comp & perks

110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
Employee stock purchase program (ESPP) with Hilton shares available at a 15% discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving concierge services
Crisis Concierge support
Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
Generous paid time off (PTO)
Health and welfare benefits, including health plans, dental cleanings, and vision coverage
Retirement plans
Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan
Remote work option