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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in hotel pre-opening coordination, including managing workflows, developing reports in Salesforce and Power BI, and ensuring compliance with brand programs and policies. Strong communication skills and the ability to work effectively across diverse teams and cultures are essential.
Highest-signal resume keywords
Hotel Industry ExperienceSalesforce ProficiencyPower BI ExpertiseFluency in English and Asian LanguageStrong Service Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hotel Profile ManagementWorkflow MonitoringReport DevelopmentIssue IdentificationPresentation Creation
Soft Skills
Clear CommunicationInterpersonal SkillsTime ManagementProblem-SolvingInclusive Approach
Tools & Technologies
SalesforcePower BIOnQ PIMBOSSContent Gateway
Industry Keywords
Hotel Pre-OpeningBrand ProgramsComplianceDigital Content ToolsAutomation
About the role
Key responsibilities & impact- Advise and support hotel pre-opening teams as the link between hotel opening teams and Hilton enterprise and regional teams
- Coordinate tasks, documents, and initial setup activities across Hilton’s Openings and Transitions tools, Commercial teams, Global Distribution teams, Hilton Reservations, and Hilton Honors
- Collect, verify, and submit information to build accurate hotel profiles for activation across Hilton systems
- Lead regular hotel calls and contribute to regional meetings
- Coordinate remote pre-opening webinars
- Respond to onboarding, maintenance, commercial, and distribution requests
- Help resolve escalations promptly and thoughtfully
- Review and audit opening and transition processes
- Identify opportunities to simplify work and recommend improvements, including automation and AI where feasible
- Champion the Openings and Transitions tool, content, and reporting
- Monitor workflows and timelines and assess team and hotel task performance
- Develop reports in Salesforce and Power BI
- Maintain tool content and manage hotel communications and reporting
- Support communication and implementation of Brand programmes, procedures, processes, policies, and initiatives
- Help ensure compliance
- Travel occasionally to conduct onsite hotel pre-opening Brand meetings and orientations
Requirements
What you’ll need- At least 2 years of hotel industry or comparable experience in a mid-management or supervisory-level position
- Fluency in written and spoken English
- Business-level proficiency in at least one other Asian language
- Strong service mindset
- Ability to manage competing priorities, use time effectively, and meet deadlines
- Ability to identify issues, explore solutions, and seek support when needed
- Confidence using Salesforce and Microsoft tools, including Power BI
- Clear, thoughtful written and verbal communication skills
- Ability to create compelling presentations and improve materials for clarity, relevance, and impact
- Strong interpersonal skills and an inclusive approach to working across different cultures, markets, and perspectives
- Familiarity with Hilton enterprise tools such as OnQ PIM, BOSS, Identity Management, Content Gateway, and Salesforce is useful
- College degree, or an equivalent combination of education and relevant work experience, is useful
- Experience using digital content tools such as Synthesia and Turtl is useful
Benefits
Comp & perks- Award-winning workplace culture recognized by Great Place to Work and Fortune
- Career support and development opportunities
- Global hospitality company environment
- Exposure to diverse APAC markets, brands, and hotel opening and transition journeys