IT Support Specialist II

hims & hers

. Provide technical support to end users across Microsoft, Apple, Atlassian, and Google enterprise environments .

Posted 10/5/2026full-timeMenlo Park • California • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support across Microsoft, Apple, Atlassian, and Google environments, with a strong focus on endpoint security management and MDM solutions. Capable of managing complex technical issues and improving IT processes while maintaining high-quality support documentation.

Highest-signal resume keywords

Technical Support ExperienceMDM Management (JAMF, Intune)Endpoint Security ManagementCloud-Based Application Support (Zoom, Google Workspace, Slack, Dropbox)Process Improvement Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportEndpoint Security ManagementMDM SolutionsPolicy Creation (Automox)TroubleshootingDocumentationIssue EscalationProject ManagementDevice ManagementCloud Applications

Soft Skills

Attention to DetailProactive MindsetStrong Sense of UrgencyIndependent WorkMentorship

Tools & Technologies

ZoomGoogle WorkspaceSlackDropboxJAMFIntuneAutomox

Industry Keywords

IT SupportHelpdeskEnterprise EnvironmentTechnical IssuesConfidentiality

Tech Stack

Tools & technologies

CloudJamf

About the role

Key responsibilities & impact

Provide technical support to end users across Microsoft, Apple, Atlassian, and Google enterprise environments
Handle complex technical issues escalated from Tier 1 support
Troubleshoot conferencing, collaboration, and communication tools including Zoom, Google Workspace, Slack, and Dropbox
Manage devices using MDM solutions such as JAMF and Intune
Create and enforce device policies using tools like Automox
Implement and maintain endpoint security best practices
Prioritize and manage support requests, projects, and tickets
Maintain detailed, high-quality, and confidential support documentation
Work independently and determine when to escalate issues
Identify IT process gaps and recommend improvements
Occasionally travel to or work from the Palo Alto office for in-person needs, events, or equipment setups
Provide hardware, software, and onboarding support across the company
Serve as the primary escalation point and provide guidance and mentorship to the broader support team

Requirements

What you’ll need

3–5 years of experience in an IT support or helpdesk role preferred
Experience resolving complex technical issues beyond Tier 1 support
Familiarity with Microsoft, Apple, Atlassian, and Google products in an enterprise environment
Working knowledge of Zoom, Google Apps, Slack, Dropbox, and other cloud-based applications
Knowledge of endpoint security management and protection practices
Experience with MDM management solutions (JAMF or Intune) and policy creation using Automox highly preferred
Strong sense of urgency and commitment to timely project and issue completion
Excellent attention to detail and commitment to quality and confidentiality
Ability to work independently with little direct supervision
Proactive process-improvement mindset
Willingness and ability to travel occasionally to Palo Alto for in-person work
Legal authorization to work in the U.S. without restriction for any employer is asked in the application

Benefits

Comp & perks

Competitive salary & equity compensation for full-time roles
Unlimited PTO
Company holidays
Quarterly mental health days
Comprehensive medical, dental, and vision benefits
Parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
Flexible/remote work approach
Reasonable accommodations for qualified individuals with disabilities and disabled veterans