Senior Reliability Engineer

hims & hers

. Own reliability for Tier 1 customer journeys, including checkout, telehealth visits, and prescription fulfillment .

Posted 10/7/2026full-timeRemote • United StatesSenior💰 $140,000 - $165,000 per yearWebsite

Tech Stack

Tools & technologies

AWSGraphQLKubernetesPostgresTerraform

About the role

Key responsibilities & impact

Own reliability for Tier 1 customer journeys, including checkout, telehealth visits, and prescription fulfillment
Define and instrument SLOs, golden signals, and business-level monitors
Improve the ratio of issues detected by monitors versus humans
Lead capacity and resilience work for high-stakes events and steady-state growth
Design load tests and analyze prior events at second-by-second granularity
Investigate database and backend bottlenecks
Harden caching, GraphQL, VPC capacity, and vendor rate limits
Mature FireHydrant, Datadog, and Jira into a connected incident-response pipeline
Automate incident and RCA ticket creation, SLO burn-rate and composite alerting, Tier 1 alert routing, and post-mortem action tracking
Author and maintain runbooks and severity standards
Build and operate AI agents and tooling for OER report generation, RCA drafting, stale action-item detection, monitor and runbook gap detection, and first-pass incident triage
Debug complex cross-boundary issues spanning frontend, API, service mesh, and database layers
Partner with Security and product teams on anomaly detection and response
Produce tooling and metrics for bi-weekly VP-level Operational Excellence reviews and monthly cross-engineering OERs
Drive resulting action items to closure
Document systems, onboard teammates, and coach engineers on SLOs, blameless post-mortems, and on-call practice

Requirements

What you’ll need

5+ years as a Software, SRE, Platform, or Infrastructure Engineer
Track record of owning reliability outcomes for production systems that customers depend on
Strong software engineering fundamentals
Ability to solve reliability problems by writing code and building tooling
Comfortable reading application code across the stack
Hands-on depth in observability and SLO engineering, including golden signals, burn-rate alerting, and journey-level monitors
Production experience with AWS, Kubernetes/EKS, Terraform, and PostgreSQL (RDS/Aurora)
Experience running or maturing incident management end to end, including on-call design, escalation policies, incident command, blameless post-mortems, and action-item follow-through
Daily practical use of AI coding and analysis tools such as Claude or Cursor
Judgment about when to trust AI output and when to verify it
Communication skills to explain risk, tradeoffs, and post-incident learnings to engineers and leadership
Preferred: Experience building AI agents or LLM-backed automation for operations
Preferred: Load-testing and performance-engineering experience at meaningful scale, such as k6
Preferred: Familiarity with service mesh, especially Istio
Preferred: Background in a regulated or healthcare environment
Preferred: Experience designing vendor and partner escalation frameworks with defined severities and response SLAs
Must be legally authorized to work in the U.S. without restriction for any employer
Must not require immigration sponsorship by Hims & Hers to work in the U.S.

Benefits

Comp & perks

Competitive salary
Equity compensation
Unlimited PTO
Company holidays
Quarterly mental health days
Medical, dental, and vision benefits
Parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
Claude Enterprise license
Talent-first flexible/remote work approach