Client Success Manager – Mid Market

Hinge Health

. Own day-to-day relationships with employer clients .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $76,608 - $139,104 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success management, project management, and data-driven storytelling to enhance client relationships and drive program adoption. Proficient in navigating complex client needs and fostering cross-functional collaboration to achieve retention and satisfaction goals.

Highest-signal resume keywords

Client Success ManagementProject ManagementData-Driven StorytellingClient Relationship ManagementEmployee Benefits Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management SkillsData Integration ProficiencyAdvanced Excel SkillsProduct ExpertiseAccount Lifecycle Management

Soft Skills

Trusted AdviserEffective CommunicationProblem SolvingCoachingClient Advocacy

Industry Keywords

Digital HealthHigh-Growth Company ExperienceEmployee BenefitsClient Escalation ManagementCross-Functional Collaboration

About the role

Key responsibilities & impact

Own day-to-day relationships with employer clients
Ensure clients maximize benefits from Hinge Health programs
Serve as trusted adviser, project manager, product expert, and coach to team members
Drive client adoption and annual enrollment goals
Report on program value
Manage client escalations
Expand product offerings and ensure clients offer Hinge Health’s full product suite
Secure renewals and achieve client retention and satisfaction goals
Turn clients into advocates for sales references and Marketing/PR requests
Partner cross-functionally with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams
Contribute to best practices and evolving team responsibilities

Requirements

What you’ll need

2 or more years of experience in client success management
2+ years of experience effectively managing a large book of business across account lifecycle stages
Project management skills and ability to monitor deadlines and deliverables
Ability to craft compelling data-driven stories and recommendations
Subject matter expertise in product specifics, functionalities, use cases, and best practices
Ability to present solutions and answer client questions confidently
Ability to navigate complex books of business across multiple client lifecycle stages
Understanding of client culture, priorities, and goals
Ability to convey client needs internally and drive resources for successful relationships
Preferred: experience at a high-growth company
Preferred: understanding of employee benefits, digital health, and startup work environments
Preferred: data integration proficiency and advanced Excel skills
Must be legally authorized to work in the United States

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Gender-affirming care support
Family and fertility planning tools
Travel reimbursements if healthcare isn’t available where you live
Traditional or Roth 401(k) retirement plan options
2% company 401(k) match
Learning and development stipend
Equity