Hinge Health

AI Engineer

• Build and operate backend systems supporting AI-powered product capabilities
• Design APIs, services, workflows, and data flows for reliable production operation
• Integrate, deploy, and operate ML models and AI services within product systems
• Learn the Proactive Communications & Notifications domain, service architecture, operational practices, and member-impact goals
• Ship improvements to APIs, services, asynchronous jobs, and workflows
• Participate in testing, observability, deployment, on-call, and incident-response practices
• Own medium-sized features from planning through implementation, testing, rollout, and follow-up
• Integrate ML- or AI-backed capabilities into product workflows with reliable data flows and failure handling
• Improve distributed-system correctness and operability using retries, idempotency, versioning, graceful degradation, dashboards, and structured logging
• Deliver production initiatives improving the relevance, timeliness, reliability, or maintainability of member communications
• Trace and resolve issues across APIs, services, queues, databases, model-backed components, and data dependencies
• Contribute through code reviews, design documentation, pairing, onboarding support, and engineering practices
• Collaborate with senior engineers, ML Scientists, Data Engineering, Product, and software engineers

AI Engineer II

• Build systems that determine what message a member receives, when they receive it, and which channel is most helpful
• Own the production path that turns models and AI capabilities into dependable member-facing experiences
• Design and operate deployment, serving, release automation, monitoring, rollback, orchestration, and backend integration systems
• Build context on the member experience, communication systems, model lifecycle, data flows, and operational requirements
• Establish baselines for AI-backed service health, including service-level objectives, deployment paths, observability, failure modes, and operational ownership
• Ship improvements to developer experience, testing, release safety, and incident response
• Own production MLOps or distributed-systems initiatives from technical planning through rollout, measurement, and iteration
• Build or improve safe promotion patterns including versioning, configuration, feature flags, canaries, rollback, and recovery
• Define durable interfaces, data contracts, feature inputs, freshness expectations, evaluation hooks, and production-readiness criteria
• Operate online and batch inference capabilities meeting contracts for latency, availability, correctness, resiliency, observability, and cost
• Create reusable patterns for APIs, services, queues, durable workflows, monitoring, and incident response
• Integrate AI into notifications, personalization, send-time optimization, and related experiences
• Shape technical decisions, mentor engineers, conduct design and code reviews, and improve engineering workflows
• Connect system reliability to message relevance, engagement, reduced communication fatigue, and sustained participation in care

Senior AI Engineer, MLOps, Distributed Systems

Sales

• Develop and maintain a healthy pipeline of health systems clients in the region, independently and with Partnerships & Marketing
• Take deals from initial conversation through close
• Collaborate with legal on contract negotiation and signature
• Provide customer feedback to contribute to the product roadmap
• Manage relationships with health systems customers
• Participate in commercial strategy sessions
• Sell Hinge Health’s software and AI-enabled musculoskeletal healthcare solutions to health systems and healthcare provider organizations

RVP, Health Systems Sales

Therapist

• Lead and coach a remote team of up to 16 physical therapists
• Manage performance, coaching, and career development
• Support service-level agreements, caseload management, documentation standards, and clinical compliance
• Strengthen digital health efficacy and enable technology-forward telehealth care
• Lead and contribute to operational projects using data and qualitative feedback to identify, test, and scale improvements
• Guide the team through ongoing changes in workflows, tools, and priorities
• Align stakeholders and maintain engagement and outcomes
• Partner with Clinical & Operational leaders and Product to drive a seamless care experience and company objectives
• Contribute to the development of Hinge Health’s PT organization and execute the product vision

Manager, Physical Therapy

Product Marketing

• Lead product marketing for new expansions
• Partner with Health Services to support health-plan approvals
• Partner with Client Success to help clients understand and adopt new offerings
• Own go-to-market strategy and execution
• Develop positioning and launch plans
• Build slides and write messaging
• Lead live enablement sessions
• Create and improve FAQs and objection-handling resources
• Prioritize approval needs with Health Services and deliver assets to support decisions
• Drive client readiness and adoption through launch communications, practical resources, and live enablement
• Establish adoption measures with Client Success
• Use client feedback, recurring objections, and performance data to improve messaging and launch execution
• Support health-plan approvals and expand new-vertical availability across the book of business
• Track client adoption against agreed goals separately from health-plan approval coverage
• Align positioning, audiences, launch milestones, partner readiness, and measurement with the product roadmap
• Keep cross-functional partners and leadership informed about progress, risks, tradeoffs, and needed decisions

Product Marketing Manager, New Verticals

Full-stack Engineer

• Build and operate full-stack features using JavaScript, TypeScript, React Native, NestJS, and Node.js
• Own projects from technical design through launch, measurement, iteration, and ongoing maintenance
• Develop well-tested APIs, data models, and mobile experiences for rewards and incentives
• Translate product ideas into practical solutions and make trade-offs among member value, quality, simplicity, and delivery speed
• Improve reliability through testing, observability, performance improvements, and production support
• Contribute to architectural decisions, technical documentation, code reviews, and reducing technical debt
• Use Claude Code and other approved AI tools in the development workflow
• Provide context, plan work, critically review generated changes, and validate behavior with tests and running code
• Mentor teammates and contribute to a collaborative engineering culture
• Partner with Product to define problems, shape roadmaps, prioritize work, and measure outcomes
• Partner with Design and User Experience to create clear and motivating member experiences
• Partner with Data and Analytics to design experiments, understand member behavior, and evaluate impact
• Collaborate with Engineering, Platform, Quality, Security, Privacy, and Compliance teams to integrate services and deliver safe, dependable experiences

Senior Software Engineer, Fullstack, Rewards & Incentives

Business Operations

• Drive critical cross-functional strategic initiatives for Hinge Health
• Develop new revenue and product strategies, including business case modeling and market/competitor landscaping
• Pilot and launch new products from 0-to-1 through full rollout
• Manage business outcomes
• Scale and transform operations
• Analyze business performance metrics and current strategic initiatives
• Own workstreams within strategic projects such as market pilots and operational audits
• Drive execution of cross-functional initiatives
• Establish dashboards to manage business performance KPIs
• Identify opportunities for operational improvement
• Own the strategy and operational roadmap for a significant business area
• Advise leadership with data-driven insights for annual planning and long-term strategy
• Collaborate across Product, Commercial, and Clinical teams

Business Operations – Strategy Manager

• Define the GI product line from scratch
• Deliver large projects introducing new product capabilities
• Break down complex problems into manageable tasks and resolve incident root causes
• Make decisions grounded in customer needs and business priorities
• Communicate technical ideas and document solutions
• Implement key functionalities for the GI product
• Independently drive high-complexity roadmap projects as engineering leader
• Implement CI/CD, automated testing, monitoring, and client performance improvements
• Improve maintainability, availability, and performance of team features
• Contribute to architecture and developer tooling
• Integrate AI technologies to automate processes and enhance product features
• Mentor junior engineers through code reviews and real-time pairing
• Launch the new product and iterate using member feedback
• Drive cross-team initiatives improving the end-to-end GI user journey
• Raise engineering standards for testing, observability, reliability, accessibility, and performance
• Partner with staff engineers and cross-functional Product, Design, and Marketing teams across San Francisco, Montreal, and Bangalore
• Contribute to and review code daily and independently ship impactful improvements

Senior Software Engineer

• Build platforms, services, and engineering practices that enable Hinge Health teams to ship software safely and quickly
• Own a multi-quarter technical roadmap for Service Enablement domains based on internal engineering needs
• Lead architecture and design for highly available, secure, and maintainable platforms and services across pod boundaries
• Build and maintain paved roads for service development, deployment, observability, reliability, and operational ownership
• Improve developer productivity through automation, reusable frameworks, self-service workflows, and documentation
• Set standards for SLOs, alerting, incident response, capacity management, service ownership, and production readiness
• Support reliable and cost-efficient AI/ML workloads, including inference systems where appropriate
• De-risk ambiguous problems through prototypes, spikes, and experiments with measurable results
• Write and lead RFCs, design reviews, and technical decision records
• Participate in production operations and eliminate recurring failure modes with systemic fixes
• Deliver large initiatives from strategy through production adoption and measure platform adoption, productivity, reliability, cost, or reduced operational toil
• Mentor engineers, coach senior engineers toward broader technical leadership, assist with hiring, and raise engineering standards
• Collaborate with Engineering, Product, Security, Data, ML, and Infrastructure teams
• Work with colleagues in San Francisco, including late-evening IST meetings

Staff Software Engineer – RnD Enablement

Growth Marketing

• Plan and execute direct mail campaigns, including audience selection, segmentation, mailer formats, messaging, timelines, and launch readiness
• Manage assigned campaign budgets and forecasts with Finance, Accounting, and Procurement
• Monitor volume, conversion rate, cost per acquisition, and return on investment
• Turn campaign performance insights into clear recommendations
• Coordinate Creative, Copy, Data Science, Operations, and vendor partners through briefing, production, quality assurance, launch, and analysis
• Help design and execute tests across targeting, creative, messaging, format, and offers
• Document experiment results and apply learnings to future campaigns
• Maintain campaign calendars, briefs, documentation, and reporting
• Share performance updates and actionable insights with marketing partners and team leadership
• Stay current on direct mail, consumer behavior, and emerging acquisition technologies

Associate Growth Marketing Manager, Direct Mail

Health Coach

• Deliver time-bound, goal-driven coaching through video visits focused on behavior change, habit formation, lifestyle adjustments, and care-plan adherence
• Provide personalized, goal-oriented in-app messaging between video sessions
• Use the Hinge Health technology platform to make coaching decisions that support health-goal attainment and member outcomes
• Collaborate with the care team to provide a coordinated member experience
• Respond to clinician referrals for coaching services
• Complete member-journey processes and updates, including video visit notes and clinical escalations
• Build rapport with members and support accountability, healthy lifestyle changes, and engagement with Hinge Health activities
• Assess coaching approaches and relay member trends, insights, and feedback to Product and Clinical Operations teams
• Evaluate AI-generated outputs using professional judgment while maintaining personalized, human-centered communication

Associate Health Coach

Product Manager

• Lead R&D Enablement initiatives and treat internal developer experience as a product
• Define the R&D Enablement strategy and expand support to Product Managers and Designers through AI-powered tools and streamlined workflows
• Oversee the roadmap for Service Enablement, Mobile App Enablement, Platform Quality, and SRE pods
• Lead AI adoption, velocity and local iteration, quality engineering, instrumentation and observability, and knowledge management initiatives
• Manage platform backlogs and prioritize technical investments against business value with Engineering Managers
• Track DXI, PR Throughput, DORA metrics, and MTTR
• Conduct quarterly DX surveys and listening tours, translating feedback into product requirements
• Translate strategy into quarterly roadmaps
• Lead rollout of a unified Developer Experience Platform
• Optimize the mobile/frontend developer experience for the Phoenix application stack and release processes
• Drive adoption of documentation, deep work, and paved-road practices
• Partner with Security and Infrastructure teams to balance speed, compliance, and reliability

Senior Product Manager, R&D Enablement

Recruitment

• Own scheduling logistics for high-volume interview loops
• Provide timely, clear, and professional communication to candidates
• Maintain 100% data integrity in the Ashby Applicant Tracking System
• Keep candidate records, interview stages, and feedback forms accurate and up to date
• Collaborate with Talent Partners and Hiring Managers
• Solve scheduling conflicts and manage calendar changes
• Ensure interview panels are prepared and on time
• Support Hinge Health’s mission of scaling technology-enabled musculoskeletal healthcare

Recruiting Coordinator – Contract

General Counsel

• Serve as a primary legal advisor to product, engineering, clinical, privacy, compliance, commercial, and executive teams
• Advise throughout the product lifecycle, including strategy, design, testing, launch, commercialization, marketing, and post-launch changes
• Provide practical guidance on healthcare regulation, HIPAA, data use, privacy, clinical workflows, and emerging technologies
• Identify, prioritize, and communicate material legal risks, options, and recommendations
• Support medical-entity governance, friendly-PC structures, and intercompany arrangements
• Develop scalable legal processes, playbooks, templates, training, and decision frameworks
• Lead concurrent legal workstreams amid changing priorities and incomplete information
• Build trusted cross-functional relationships and influence decisions involving legal, clinical, and business considerations
• Mentor and develop Legal team members through delegation, feedback, and knowledge sharing
• Communicate complex legal concepts through written advice, meetings, and presentations
• Assist with international product launches and regulatory requirements across global markets
• Support legal and compliance requirements for Medicare, Medicaid, and VA programs
• Advise on clinical scope-of-practice requirements, provider supervision models, and multi-state telehealth compliance
• Shape a scalable product legal strategy and operating model for responsible growth

Associate General Counsel, Product

Dietitian

• Provide Medical Nutrition Therapy to members managing digestive health conditions
• Deliver time-bound, goal-driven coaching through video visits focused on behavior change, habit formation, and lifestyle adjustments
• Provide personalized in-app messaging to reinforce progress and continuity
• Use Hinge Health technology platforms and digital tools to make coaching decisions
• Collaborate with the care team and respond to clinician referrals for Medical Nutrition Therapy
• Complete video visit notes, clinical escalations, and required member-journey updates
• Build rapport with members and support accountability to health goals
• Assess coaching approaches and relay member trends, insights, and feedback to Product and Clinical Operations teams
• Critically evaluate AI-generated outputs and apply professional judgment in human-centered care