Lead Creative Program Manager

Hinge Health

. Architect and run systems powering Hinge Health’s brand and creative presence across the web and key creative channels .

Posted 11/3/2026full-timeSan Francisco • California • United StatesSenior💰 $150,000 - $206,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in creative operations and program management, with a strong focus on optimizing web operations, implementing AI and automation strategies, and managing cross-functional teams. Proven ability to analyze metrics for continuous improvement and maintain effective stakeholder communication.

Highest-signal resume keywords

Creative Operations ManagementAI And Automation StrategyWeb Operations And GovernanceCross-Functional Program LeadershipData Fluency And Metrics Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Creative Program ManagementWeb OperationsAI ImplementationData AnalysisUtilization MetricsQuality AssurancePublishing WorkflowsDecision FrameworksPerformance ManagementBudget Oversight

Soft Skills

Excellent CommunicationStakeholder ManagementTeam EmpowermentAdaptabilityTrust Building

Tools & Technologies

Creative Tooling EcosystemsContentfulWebflowReactNext.js

Certifications & Qualifications

PMPCSM

Industry Keywords

B2B2C SaaSHealthcareDigital HealthAgileScrumKanban

Tech Stack

Tools & technologies

JavaScriptNext.jsPMPReact

About the role

Key responsibilities & impact

Architect and run systems powering Hinge Health’s brand and creative presence across the web and key creative channels
Translate business priorities into scalable programs across creative, content, marketing, and development teams
Analyze utilization, throughput, and quality to identify bottlenecks and improve processes, tools, and ways of working
Introduce and refine QA standards, publishing workflows, documentation, and governance for repeatable web operations
Bridge brand and marketing objectives with creative and content execution
Surface risks and dependencies and drive clear, timely decisions
Own and optimize the creative tooling stack
Manage agencies and vendors, including scopes, SLAs, performance standards, and budgets
Define and execute AI and automation strategy across the Brand, Creative & Content team
Use utilization, efficiency, quality, and ROI metrics to continuously improve creative operations
Build trust and coordinate with marketers, designers, content writers, engineers, operations, and external partners
Build team rituals, empower others, and elevate creative quality while maintaining sustainable ways of working

Requirements

What you’ll need

8+ years in creative operations, program management, or similar operational roles within marketing, creative, or agency environments
Track record of owning and scaling complex, cross-functional programs end to end
Experience leading complex web or digital programs from intake and prioritization through launch and measurement
Hands-on experience applying AI and automation in creative or marketing contexts, including defining success metrics and measuring ROI
Strong background in web operations and governance, including processes, QA, publishing workflows, documentation, and cross-functional decision-making
Ability to create operational clarity through processes, ownership models, and decision frameworks across Marketing, Creative, Content, and Development
Experience managing creative tooling ecosystems and leading adoption across teams
Experience managing agencies and external vendors, including performance management and budget oversight
Strong data fluency, including dashboards, utilization and efficiency metrics, and data-driven operational recommendations
Excellent communication and stakeholder management skills
Ability to thrive in a high-growth, dynamic environment with shifting priorities
Preferred: Experience in B2B2C SaaS, healthcare, or digital health
Preferred: Experience with modern CMS/headless stacks such as Contentful, Webflow, or custom React/Next.js frontends
Preferred: Experience designing or evolving AI governance and guidelines
Preferred: Familiarity with Agile, Scrum, or Kanban; formal certification such as PMP or CSM is a plus
Preferred: Experience with distributed or hybrid teams, multiple time zones, and external agency partners
Willingness to work from the San Francisco office 3 days a week
Located in or willing to relocate to the SF Bay Area
Legally authorized to work in the United States

Benefits

Comp & perks

Equity
Benefits
Annual salary