Member Support Specialist

Hinge Health

. Assist current and prospective members throughout their journey with Hinge Health .

Posted 10/31/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member support, including effective communication and problem-solving skills, while navigating multiple tools and processes to deliver a high-quality experience. Familiarity with HIPAA regulations and experience in remote environments enhance the ability to assist members efficiently.

Highest-signal resume keywords

Member-Facing Communication SkillsExperience in Call Center EnvironmentFamiliarity with HIPAA RegulationsExperience with Zoom Contact CenterExperience with Zendesk

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem-Solving TechniquesEnrollment ProcessesBilling ProceduresTroubleshooting TechniquesManaging Multiple Workflows

Soft Skills

EmpathyProfessionalismWarmthStrong CommunicationConfidence

Tools & Technologies

Zoom Contact CenterZendeskAI Tools

Industry Keywords

HIPAA RegulationsCustomer-Facing RoleRemote Work ExperienceFast-Paced Environment

About the role

Key responsibilities & impact

Assist current and prospective members throughout their journey with Hinge Health
Become an expert in Hinge Health’s program offerings, eligibility, enrollment, billing, common member challenges, and troubleshooting techniques
Interact with members via email, phone, and chat
Answer member questions and provide timely, efficient solutions
Strengthen members’ relationship with Hinge Health through friendly, professional, warm, and empathetic support
Ensure prompt and clear communication for members
Navigate multiple tools, systems, processes, and workflows
Deliver a best-in-class member support experience

Requirements

What you’ll need

Available to work a variable schedule based on business needs, including shifts between 4:00am–8:00pm PST, evenings, weekends, and holidays as required
At least one year of experience in a call center or customer-facing role
Excellent member-facing spoken and written communication skills
Strong soft skills
Confidence managing multiple processes and workflows simultaneously
Ability to work effectively in a remote environment
Excellent punctuality and communication
Bachelor’s degree or equivalent experience (preferred)
Experience working in a remote environment (preferred)
Experience working in fast-paced environments (preferred)
Familiarity with HIPAA regulations (preferred)
Experience with Zoom Contact Center and Zendesk, or similar call and ticketing systems (preferred)
Experience working with AI (preferred)
Legally authorized to work in the United States

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Gender-affirming care support for employees and family members
Family and fertility planning tools
Travel reimbursements if healthcare is unavailable where you live
Traditional or Roth 401(k) retirement plan options
2% company 401(k) match
Learning and development stipend
Discounted company stock through ESPP
Equity