Senior Care Coordinator

Hinge Health

. Help members navigate specialist visits, imaging, physical therapy, surgery, procedures, and other in-person care .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $28 - $54 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare administration and care coordination, with a strong focus on patient access, documentation, and communication. Proficient in navigating health plans, benefits, and utilizing EHR/EMR systems to enhance the member care experience.

Highest-signal resume keywords

Healthcare Administration ExperienceCare CoordinationEHR/EMR ProficiencyHealth-Plan NavigationMedical Fluency in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationHealth-Plan NavigationEHR/EMR ProficiencyDocumentationScheduling Systems

Soft Skills

CommunicationOrganizationAttention to DetailEmpathyResponsiveness

Certifications & Qualifications

Associate’s Degree in Healthcare AdministrationBachelor’s Degree in Healthcare Administration

Industry Keywords

Patient AccessTelehealthDigital HealthHybrid Care DeliveryPrior Authorization

About the role

Key responsibilities & impact

Help members navigate specialist visits, imaging, physical therapy, surgery, procedures, and other in-person care
Support HingeSelect and broader member care needs
Provide timely, clear outreach and explain next steps from referral to completed services
Explain provider options, network status, benefits, expected costs, referrals, and prior authorization requirements
Coordinate specialist evaluations, imaging, physical therapy, surgery, procedures, and other in-person care
Manage a varied caseload with empathy, responsiveness, accurate documentation, and reliable follow-through
Partner with provider offices and Hinge Health care teams to coordinate appointments, clinical information, transitions, and follow-up
Identify and resolve barriers to care and close communication loops
Share member and provider insights to improve coordination and the care experience
Adapt to evolving workflows, tools, partnerships, pathways, and product capabilities

Requirements

What you’ll need

4+ years of experience in healthcare administration, care coordination, patient access, medical-office operations, or a related clinical or administrative healthcare setting
Working knowledge of health-plan and benefits navigation, including payer portals, provider networks, deductibles, copays, referrals, and prior authorization
Experience using EHR/EMR and scheduling systems
Strong documentation, communication, organization, and attention to detail
Ability to work from a private, professional space with reliable internet in an eligible U.S. state
Associate’s or bachelor’s degree in healthcare administration or a related field (preferred)
Medical fluency in Spanish, written and verbal (preferred)
Experience in telehealth, digital health, or hybrid care delivery (preferred)
Availability to work assigned Eastern or Pacific Time Zone schedules
Availability for varying morning and evening shifts supporting coverage from 8 a.m. to 5 p.m. Pacific Time
Must be able to commit to a variable schedule of 25–40 hours per week
Legal authorization to work in the United States

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Support for gender-affirming care, family and fertility planning
Travel reimbursement when healthcare isn’t available where you live
Traditional or Roth 401(k) options with a 2% company match
Learning and development stipend
Discounted company stock through ESPP
Optional overtime may be offered
Equity
Flexible variable schedule of 25–40 hours per week
Remote work