Supply Chain Program Manager – Inbound

Hinge Health

. Own the end-to-end inbound process for international products .

Posted 10/10/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $116,000 - $159,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing international inbound supply chain processes, including customs and duties compliance, vendor coordination, and invoice validation. Proficient in developing operational procedures and driving performance improvements in logistics and hardware operations.

Highest-signal resume keywords

Supply Chain ManagementCustoms And Duties ProcessesVendor CoordinationInvoice ValidationERP Or Warehouse Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain ManagementCustoms And Duties ProcessesHS CodesInvoice ValidationVendor CoordinationCost-Reduction InitiativesOperational TrackingProcess DocumentationCross-Functional CollaborationQuality Management Systems

Soft Skills

Relationship BuildingProblem SolvingNegotiationCommunicationTeam Collaboration

Tools & Technologies

NetSuiteExcelLinearWarehouse Management SystemsProject Management Tools

Certifications & Qualifications

ISO 13485

Industry Keywords

International ProductsMedical DevicesRegulated ProductsLogisticsHardware Operations

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the end-to-end inbound process for international products
Establish operating rhythms, responsibilities, escalation paths, and regular inbound reporting
Build relationships with international vendors, customs broker, logistics partners, and Hardware Operations stakeholders
Review product flows, customs and duty requirements, HS-code usage, commercial documentation, and invoice-validation practices
Identify and address process gaps and risks affecting product timing, cost, documentation quality, and vendor execution
Coordinate vendors and customs broker to resolve documentation, classification, duty, and clearance issues
Ensure commercial documents contain accurate information, HS codes, and supporting details
Validate invoices against pricing, shipment information, and supporting documentation; escalate discrepancies
Partner with logistics and Hardware Operations to improve handoffs and reduce delays
Track vendor performance and drive corrective actions
Develop and maintain process documentation, operating procedures, and controls
Identify cost-reduction, vendor-performance, and predictability improvements
Lead cross-functional initiatives supporting supply chain operations and new product or hardware programs
Travel locally to vendors when needed

Requirements

What you’ll need

5+ years of experience in supply chain, operations, or program management, including international inbound products and vendors
Working knowledge of customs and duties processes, HS codes, and supporting commercial documentation
Experience managing cross-functional operational processes from vendor coordination through inbound receipt and invoice validation
Experience supporting medical devices or other regulated products (preferred)
Familiarity with ISO 13485 or similar quality-management systems (preferred)
Experience negotiating vendor contracts or pricing, or implementing cost-reduction initiatives (preferred)
Experience with ERP or warehouse management systems, such as NetSuite or similar tools (preferred)
Proficiency with Excel or similar tools for operational tracking, analysis, and reporting (preferred)
Familiarity with Linear or comparable project-management tools (preferred)
Mandarin fluency and experience communicating with vendors or teams in Asia (preferred)
Willingness to work from the San Francisco office 3 days a week for a full typical business day
Located in or willing to relocate to the SF Bay Area
Legally authorized to work in the United States
Ability to travel locally to vendors when needed

Benefits

Comp & perks

Annual salary plus equity and benefits
Comprehensive medical, dental, and vision coverage
Gender-affirming care support for employees and family members
Family and fertility planning tools
Travel reimbursements if healthcare is unavailable where you live
Traditional or Roth 401(k) retirement plan options
2% company 401(k) match
Learning and development stipend
Discounted company stock through Employee Stock Purchase Plan (ESPP)
Payroll deductions for ESPP