HIP Creative

Director

• Own gross and net revenue retention across HIP and Neon Canvas
• Own upsell, upgrade, and renewals across both books, including cross-sell between brands
• Run both account teams under one pod structure, servicing standards, and scorecards while preserving distinct service models
• Diagnose portfolio-level churn patterns and address root causes
• Own escalation paths and internal response standards as the final escalation point before the COO or Founders
• Own end-to-end servicing standards, including monthly partner calls, logging, follow-up, and outreach to non-responsive partners
• Lead Partner Support and Onboarding and move tactical work off account teams
• Own hiring standards, career ladders, book-load standards, and variable compensation benchmarks
• Make promotion, development, and exit decisions
• Partner with Finance on account-team efficiency and retention-to-margin connections
• Lead AI adoption across account teams, including tools, workflows, training, risk detection, call preparation, and follow-up
• Run 1:1s with Team Leads for coaching, scorecard review, and unblocking
• Personally manage the largest or highest-risk partners while Team Leads own the remainder
• Report to the COO and serve on the senior leadership team

Explore Director of Accounts at HIP Creative. Review requirements and application details.