Client Support Specialist

HIP Creative

. Own support requests from intake through verified resolution, including diagnosis, execution, outcome confirmation, and written close-out .

Posted 11/9/2026full-timeRemote • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing CRM and marketing platform support, particularly with HighLevel/GoHighLevel, while ensuring effective communication and organization in a customer-facing role. Proficient in troubleshooting integrations and automations, maintaining data accuracy, and delivering on campaign outcomes.

Highest-signal resume keywords

HighLevel/GoHighLevel ExperienceCRM SupportAutomation TroubleshootingExcellent Written CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow ConfigurationAutomation ManagementAPI LiteracyData Flow MaintenanceQueue Management

Soft Skills

Strong OrganizationProactive CommunicationProblem-Solving

Tools & Technologies

PracticeBeaconAgencyAnalyticsClickUpGoogle Business PlatformMeta Business Platform

Industry Keywords

SaaS Product SupportDental Practice OperationsCustomer-Facing RoleTransactional Partner Work

About the role

Key responsibilities & impact

Own support requests from intake through verified resolution, including diagnosis, execution, outcome confirmation, and written close-out
Handle transactional partner work such as user and team member changes, phone and call-connect issues, lead notification routing, and access changes
Configure and troubleshoot PracticeBeacon, including workflows, triggers, forms, pipelines, phone setup, and 10DLC/A2P registration
Diagnose broken automations and integrations, including call tracking, Google, Meta, and reporting connections
Review and approve automated output before it reaches partners, including review responses, patient lists, and report errors
Confirm scheduled automation ran successfully
Deliver reactivation, review, and reputation campaigns, QR codes, and campaign landing page requests on committed dates and own their outcomes
Triage web and design requests, submit complete requests, track them through web and design teams, QA results, and confirm completion
Communicate directly with partners while keeping Practice Growth Advisors copied
Proactively share status, blockers, ownership, and expected resolution dates
Maintain accurate data flow between PracticeBeacon, AgencyAnalytics, and internal dashboards; fix discrepancies at the source
Surface recurring failures to the Product team and propose additional automation
Document new fixes and setup paths as reusable SOPs

Requirements

What you’ll need

2+ years supporting a CRM, marketing platform, or SaaS product in an agency or customer-facing role
Hands-on HighLevel/GoHighLevel experience, including workflows, automations, forms, triggers, pipelines, phone and messaging registration; this is required
Working knowledge of ClickUp, AgencyAnalytics, Google and Meta business platforms, and call tracking
Integration and API literacy preferred
Excellent written communication, with strong attention to detail and organization
Proven ability to manage a queue against service levels with prompt, consistent responses
Experience supporting internal teams as well as external customers
Orthodontic or dental practice operations exposure preferred
Reliable high-speed internet and a dedicated, distraction-free remote workspace
Must be located in the US
Ability to work 8 am–5 pm CST, Monday to Friday

Benefits

Comp & perks

401(k) matching
Dental Insurance
Health Insurance
Vision Insurance
Life Insurance
PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)
Remote position
8 am- 5 pm CST Monday to Friday