Application Support Engineer

Hire Overseas

. Resolve customer app issues, including fixing bugs, advising on architecture, and helping with integrations .

Posted 11/4/2026full-timeRemote • South Africa, Colombia, Mexico, ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong TypeScript and React skills, with a solid understanding of modern web app fundamentals and the ability to debug production issues effectively. Excels in written communication and customer-facing roles, ensuring clear explanations and efficient ticket resolution.

Highest-signal resume keywords

TypeScript ProficiencyReact DevelopmentDebugging Production IssuesCustomer-Facing ExperienceTicket Resolution Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TypeScriptReactHTTPAPIsDatabasesDebuggingSystems ThinkingArchitecture DesignAutomation ScriptingAI Integration

Soft Skills

Excellent Written CommunicationAttention to DetailProblem-SolvingCustomer Service OrientationAdaptability

Tools & Technologies

PostgresRedisClickHouseCloudflareAWSCDKTerraformAI SDKsLLM-Based ApplicationsInternal Tooling

Industry Keywords

Customer SupportIncident ManagementPublic Status CommunicationSelf-Service ResourcesSupport Operations

Tech Stack

Tools & technologies

AWSPostgresReactRedisTerraformTypeScript

About the role

Key responsibilities & impact

Resolve customer app issues, including fixing bugs, advising on architecture, and helping with integrations
Work with non-technical customers and explain problems and fixes clearly
Debug production issues using logs, traces, reproductions, and minimal test cases
Close high volumes of tickets without sacrificing quality
Improve the underlying platform or AI agent to prevent recurring issues
Identify ticket patterns and product gaps causing customer pain
Collaborate with engineering to ship and verify fixes
Maintain public and internal documentation, including known issues
Write clear, concise, audience-tailored guides and answers
Create self-service resources from repeated questions
Automate support workflows with tooling, scripts, and AI-assisted processes
Improve support operations and resolution speed
Serve as first point of contact for platform incidents during working hours
Manage the public status page and customer communications during incidents
Coordinate diagnosis and resolution with engineering and provide updates through closure

Requirements

What you’ll need

Strong TypeScript and React background
Solid modern web app fundamentals including HTTP, APIs, authentication, and databases
Proven ability to debug production issues using logs, traces, repros, and minimal test cases
Strong systems and architecture thinking, including scalability, reliability, performance, and security basics
Excellent written communication that is clear, simple, concise, and specific to the audience
Prior experience in a customer-facing role such as support, sales, or pre-sales
A track record of closing 50 or more tickets a day
A bias to ship fast, iterate, and correct mistakes quickly
Good taste and attention to detail, with pride in work that is simple and self-serve
Hunger and a willingness to work hard and operate at any level to get things done
Available to work standard Sydney business hours
Nice to have: Experience with Postgres, Redis, ClickHouse, Hono, Drizzle ORM, Temporal, or Tailwind
Nice to have: Experience with Cloudflare or AWS and infrastructure as code tools such as CDK or Terraform
Nice to have: Experience building with AI SDKs and LLM-based applications
Nice to have: Experience building automations or internal tooling to scale a support function
Nice to have: Experience managing platform incidents and public status communication
Nice to have: Experience supporting non-technical or small business customers
Submit an updated resume
Submit a GitHub link or example of work if available
Submit a short Loom video (1 to 2 minutes) introducing yourself, describing your engineering and customer-facing experience, and walking through a production issue you debugged from report to fix and prevention measures
Loom video submission is required to proceed to the next hiring step

Benefits

Comp & perks

Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup
Paid in USD bi-monthly (every 15th and 30th)
Open path to transition into software engineering, pre-sales engineering, or post-sales engineering after 6 to 12 months