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Customer Service Representative
Hire Overseas. Answer inbound calls from homeowners, landlords, and property managers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on clear communication, appointment booking, and administrative support. Proficient in managing data entry and scheduling while maintaining accuracy in a remote work environment.
Highest-signal resume keywords
Customer Service ExperienceAppointment BookingData Entry ManagementClear Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment BookingData EntryInvoicingRecord KeepingScheduling Coordination
Soft Skills
Professional CommunicationDetail-OrientedSelf-DirectedPositive AttitudeReliability
Tools & Technologies
GorillaDskLoom
Industry Keywords
Customer Needs QualificationService Options ExplanationAdministrative SupportRemote WorkUS Eastern Time Availability
About the role
Key responsibilities & impact- Answer inbound calls from homeowners, landlords, and property managers
- Qualify customer needs, explain service options, and book appointments in GorillaDsk
- Follow up on open inquiries and handle customer calls promptly and completely
- Maintain a positive and helpful tone with all callers
- Manage data entry, record keeping, and basic administrative tasks
- Keep customer records, appointment details, and service notes accurate and current
- Support the owner with administrative requests and operational coordination
- Coordinate scheduling and dispatching for field technicians
- Communicate job details, addresses, and timing to technicians
- Track field team status and flag scheduling conflicts or gaps
- Assist with invoicing and billing follow-up
- Track outstanding invoices and support collections outreach
- Maintain accurate billing records
- Complete application, video introduction, role-specific assessment if applicable, recruitment interview, executive interview, client interview, and background/reference check
Requirements
What you’ll need- Prior experience in customer service, call handling, appointment booking, or administrative support
- Clear, professional, and warm spoken and written English communication skills
- Comfortable managing inbound calls and booking appointments in a service-based business environment
- Organized and detail-oriented with the ability to manage multiple tasks simultaneously without losing accuracy
- Comfortable learning and working in new software platforms quickly
- Self-directed and reliable in a fully remote environment
- Available to work during US Eastern Time business hours
- Updated resume
- Short Loom video (1 to 2 minutes) introducing yourself and describing relevant experience
- Loom video submission required to advance to the next hiring step
Benefits
Comp & perks- Paid in USD, bi-monthly (every 15th and 30th)
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup
- Stable, long-term role with clear responsibilities and room to grow
- Direct work with the owner of a growing local service business