Customer Service Representative

Hire Overseas

. Handle inbound customer inquiries via phone, email, or chat .

Posted 10/7/2026full-timeRemote • Philippines, South Africa, Mexico, Costa RicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in AMS 360 for managing customer and policy records, ensuring data integrity, and providing exceptional customer service in a remote environment. Strong organizational skills and attention to detail are essential for handling multiple cases and improving processes.

Highest-signal resume keywords

AMS 360 ExperienceCustomer Service ExpertiseData Entry AccuracyInsurance Agency Operations BackgroundStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryPolicy ManagementRecord ManagementReport GenerationIssue ResolutionProcess ImprovementCustomer Interaction ManagementPolicy Change ProcessingEndorsement ProcessingCancellation Processing

Soft Skills

Attention to DetailOrganizational SkillsSelf-SufficiencyMultitasking AbilityVerbal Communication

Tools & Technologies

AMS 360

Industry Keywords

Insurance AgencyCustomer InquiriesPersonal LinesCommercial LinesBenefits Insurance

About the role

Key responsibilities & impact

Handle inbound customer inquiries via phone, email, or chat
Resolve customer issues and policy-related questions; escalate complex cases as needed
Follow up on open items and close every customer interaction properly
Navigate AMS 360 to access, update, and manage customer and policy records
Process policy changes, endorsements, renewals, and cancellations in AMS 360
Ensure data integrity and flag discrepancies for review
Generate reports and retrieve information from AMS 360
Maintain organized records and documentation for customer interactions
Support internal teams with data entry, record updates, and workflow coordination
Identify recurring customer issues and surface them for process improvement
Complete the application process, including prequalifying questions, video introduction, possible role-specific assessment, interviews, and background/reference checks

Requirements

What you’ll need

Proven experience working with AMS 360 in a professional capacity
Background in insurance agency operations, customer service, or a related field
Strong written and verbal communication skills in English
High attention to detail and accuracy in data entry and record management
Organized, self-sufficient, and comfortable managing multiple open cases simultaneously
Comfortable working fully remotely with minimal oversight
Updated resume required for application
Short Loom video (1 to 2 minutes) introducing yourself, describing AMS 360 experience, and explaining how you handle a high-volume or complex customer service situation
Only candidates who submit a Loom video will be moved to the next step
Nice to have: experience in a licensed insurance agency or brokerage environment
Nice to have: familiarity with personal lines, commercial lines, or benefits insurance policy types
Nice to have: experience with other agency management systems alongside AMS 360

Benefits

Comp & perks

Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup
Stable, client-facing role with clear ownership over customer interactions
Direct impact on client satisfaction and retention
Paid in USD on a bi-monthly schedule (every 15th and 30th)