Head of Customer Success

Hire Overseas

. Own the client success function at Hire Overseas, an offshore staffing and HR platform placing vetted global talent into U.S.

Posted 10/3/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and leading customer success functions, with a strong focus on client engagement, retention metrics, and scalable processes. Proven ability to manage client relationships and drive strategic recommendations in a B2B environment.

Highest-signal resume keywords

Customer Success LeadershipClient Relationship ManagementData-Driven Decision MakingProcess ImprovementTeam Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Success StrategyRetention Metrics TrackingOnboarding ProcessesEngagement CadencesHealth ScoringRenewal ProcessesAccount ManagementRisk AssessmentEscalation ResolutionPortfolio Health Management

Soft Skills

Strong Communication SkillsHigh Ownership MindsetProactive Problem SolvingAutonomous Work StyleLeadership

Tools & Technologies

CRM ToolsCustomer Success Tools

Industry Keywords

B2B EnvironmentOffshore StaffingHR ServicesWorkforce ManagementGlobal HiringRemote Contractor Placements

About the role

Key responsibilities & impact

Own the client success function at Hire Overseas, an offshore staffing and HR platform placing vetted global talent into U.S. companies
Design and build onboarding, engagement cadences, health scoring, renewal processes, and expansion playbooks
Define and consistently deliver the client experience
Create processes, templates, and frameworks for scalable customer success operations
Report to founders on portfolio health, retention metrics, and strategic recommendations
Own client accounts from placement through long-term engagement
Conduct proactive check-ins and surface risks, opportunities, and insights
Handle escalations and resolve complex client situations
Drive retention and identify expansion opportunities including additional placements, new roles, and broader account scope
Track account health and maintain plans for at-risk clients
Hire, onboard, and manage account managers and customer success team members as the company grows
Set standards for client communication, issue resolution, and relationship management
Build a culture of ownership and proactivity within customer success

Requirements

What you’ll need

Proven senior-level experience in customer success, account management, or client success leadership in a B2B environment
Track record of building or significantly improving a customer success function rather than just running an existing one
Strong written and verbal English communication skills with the authority and confidence to manage senior client relationships independently
High ownership mindset
Comfortable operating with full autonomy in a small business environment where structure is still being built
Data-driven ability to track portfolio health, retention metrics, and client sentiment and translate them into action
Able to manage a full client portfolio and build scalable processes simultaneously without losing quality
Experience in staffing, recruiting, HR services, or workforce management (nice to have)
Background building a customer success function at a startup or founder-led company (nice to have)
Familiarity with offshore or global hiring and remote contractor placements (nice to have)
Experience hiring and managing customer success or account management teams (nice to have)
Familiarity with CRM and customer success tools (nice to have)
Updated resume
Short Loom video (1 to 2 minutes) introducing yourself and describing relevant experience
Only candidates who submit a Loom video will advance to the next step

Benefits

Comp & perks

100% remote setup so you can work wherever you're most productive
Availability during US business hours
Work directly with founders at a growing offshore staffing company with real traction and a strong client base
Full autonomy over customer success strategy, process, and outcomes