Healthcare Virtual Assistant, Call Center

Hire Overseas

. Answer and pre-screen inbound patient calls, triaging call intent and routing patients to the right team member or next step .

Posted 10/8/2026full-timeRemote • Colombia, Mexico, Peru, El Salvador, BrazilMid-LevelSenior💰 $9,600 - $22,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in AdvancedMD EMR and a strong understanding of HIPAA compliance while managing high volumes of patient calls and maintaining organized patient records. Exhibits clear communication skills and the ability to work independently in a remote environment.

Highest-signal resume keywords

AdvancedMD EMR ProficiencyHIPAA ComplianceHealthcare Call Center ExperienceHigh Volume Call ManagementEmpathetic Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingCall TriagingTicket ManagementRecord MaintenanceAppointment Confirmation

Soft Skills

Clear CommunicationEmpathyOrganizational SkillsIndependenceProfessionalism

Industry Keywords

Healthcare AdministrationPatient Call CenterProtected Health InformationRemote WorkUS Business Hours Availability

About the role

Key responsibilities & impact

Answer and pre-screen inbound patient calls, triaging call intent and routing patients to the right team member or next step
Handle new patient inquiries with timely, warm, and accurate responses
Manage scheduling and rescheduling for existing patients across New York and Southern California clinic locations within AdvancedMD EMR
Confirm appointments and follow up on open scheduling items to reduce no-shows and gaps
Log and flag clinical and administrative items as tickets for in-house staff
Track open tickets and flag items not picked up within the expected window
Maintain accurate, organized patient records in strict compliance with HIPAA
Support the administrative side of a high-volume patient call center with no clinical decision-making

Requirements

What you’ll need

Prior experience in a healthcare call center, medical virtual assistant, or medical administrative role
Proficiency in AdvancedMD EMR (hard requirement)
Strong understanding of HIPAA compliance and ability to handle protected health information with full discretion
Clear, professional, and empathetic spoken and written English
Ability to manage a high volume of calls and open items accurately
Comfortable working independently in a fully remote environment with minimal oversight
Availability during US business hours
Updated resume
1–2 minute Loom video introducing yourself and describing relevant healthcare administrative or call center experience
Only candidates who submit a Loom video will be moved to the next step

Benefits

Comp & perks

Paid Time Off according to company policy
Holidays observed according to company guidelines
Compensation paid in USD
Paid bi-monthly on the 15th and 30th