Internal Account Manager

Hire Overseas

. Own a portfolio of client accounts as the primary point of contact from placement through ongoing engagement .

Posted 10/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client success within a B2B environment, focusing on building trust-based relationships, proactive issue resolution, and effective communication. Capable of managing multiple client accounts while maintaining detailed records and tracking account health.

Highest-signal resume keywords

Account ManagementClient SuccessB2B Environment ExperienceStrong English Communication SkillsOrganized and Detail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ProactiveHigh Ownership MindsetAbility to Operate AutonomouslyFast-MovingProfessional Communication

Tools & Technologies

Loom

Industry Keywords

Client EngagementClient RetentionRisk IdentificationFeedback PatternsAccount Health Tracking

About the role

Key responsibilities & impact

Own a portfolio of client accounts as the primary point of contact from placement through ongoing engagement
Build trust-based client relationships and keep clients supported and informed
Conduct regular check-ins and proactively identify issues, risks, and opportunities
Resolve client concerns quickly and professionally
Identify feedback patterns and flag systemic issues to leadership with recommended fixes
Coordinate with recruiting, operations, and leadership on complex client situations
Decide when to escalate issues and when to handle them directly
Drive client retention and identify expansion opportunities, including additional placements and new roles
Track account health and flag at-risk clients with action plans
Maintain accurate records of client interactions, account status, and open items
Provide internal updates on portfolio health, client sentiment, and key risks
Communicate professionally in writing and on calls with clients and internal teams

Requirements

What you’ll need

Proven experience in account management, client success, or a similar client-facing role in a B2B environment
Strong written and verbal English communication skills
High ownership mindset and responsibility for outcomes
Ability to operate autonomously in a small business environment
Organized and detail-oriented; able to manage multiple client accounts simultaneously
Proactive and fast-moving, with a bias toward action
Updated resume required for application
Short 1–2 minute Loom video required for application
Loom video must introduce the candidate, describe account management or client success experience, and explain handling an unhappy client without escalating to leadership
Only candidates who submit a Loom video advance to the next step

Benefits

Comp & perks

100% remote setup
Availability during US business hours
Work directly with founders at a growing offshore staffing company
High-ownership role with full autonomy over client portfolio management and growth
Feedback provided at each application-process step