Internal Customer Success Manager

Hire Overseas

. Own existing client relationships after the sale .

Posted 10/27/2026full-timeRemote • South Africa, Argentina, El SalvadorMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, proactive problem-solving, and effective communication. Capable of evaluating candidates and managing client feedback to ensure successful placements and repeat business.

Highest-signal resume keywords

Client Relationship ManagementCandidate EvaluationProactive Problem-SolvingClear Written CommunicationResponsiveness

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessAccount ManagementStaffingRecruitingCandidate Presentation

Soft Skills

Critical ThinkingOwnership MindsetPersonalized Communication

Industry Keywords

Offshore StaffingClient FeedbackTalent MarketsFounder-Led CompanyRecruiting Process

About the role

Key responsibilities & impact

Own existing client relationships after the sale
Serve as the primary point of contact for clients
Join kickoff, check-in, and escalation calls
Run regular check-ins across active accounts
Identify and resolve contractor or client issues proactively
Evaluate the top one to five candidates surfaced by recruiting for each role
Decide which candidates are strong enough to present
Present candidates to clients and coordinate interviews
Handle client feedback and close placements
Own the quality of every candidate presented to clients
Identify opportunities for clients to hire again
Request reviews and introductions from satisfied clients
Mark first placements, milestones, and positive moments with personalized gestures
Build long-term relationships, repeat business, and referrals
Work directly with both co-founders of Hire Overseas, an offshore staffing platform

Requirements

What you’ll need

Relevant experience in customer success, account management, staffing, or recruiting
High critical thinking and ability to form, defend, and apply clear views to candidate evaluation and client problem-solving
Full ownership mindset for resolving client issues
Clear, personal written communication
Responsiveness and ability to keep clients feeling prioritized
Comfort growing into a role without a predefined playbook
Availability during US business hours, with responsiveness outside core hours when clients need you
Updated resume
Short Loom video (1 to 2 minutes) introducing yourself, describing customer success or account management experience, and explaining a situation where you resolved a client problem before escalation
Only candidates who submit a Loom video will advance to the next hiring step
Background in staffing, recruiting, or offshore hiring is nice to have
Experience in a small, founder-led company is nice to have
Familiarity with offshore talent markets in the Philippines, Latin America, or Africa is nice to have

Benefits

Comp & perks

Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup
Paid in USD bi-monthly (every 15th and 30th)
Direct access to both co-founders
High-ownership role with growth as the company scales