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Internal Operations Manager
Hire Overseas. Oversee daily internal operations and ensure workflows are efficient, documented, and running without gaps .
About the role
Key responsibilities & impact- Oversee daily internal operations and ensure workflows are efficient, documented, and running without gaps
- Create and maintain SOPs, performance dashboards, and process documentation across departments
- Identify and resolve bottlenecks or communication gaps between recruitment, finance, and marketing teams
- Manage tools and data tracking across Notion, Airtable, and Slack
- Manage internal team members and hold them accountable to performance metrics and activity targets
- Build and maintain performance tracking systems
- Run structured daily or weekly check-ins and ensure team members consistently hit targets
- Oversee SDR or outbound team workflows, including activity tracking, pipeline hygiene, and cadence management
- Build and enforce outreach standards, scripts, and quality benchmarks
- Monitor SDR performance data and provide structured coaching and feedback
- Coordinate between SDR team leads and leadership to communicate and track targets
- Support onboarding, internal reporting, and weekly operations meetings
- Proactively surface performance insights, blockers, and risks to leadership
- Maintain organized internal records
- Participate in the multi-stage application process, including interviews, assessment, and background/reference checks
Requirements
What you’ll need- 4 or more years of experience in operations, project management, or business administration
- Proven experience managing SDRs or outbound sales teams at a BPO or similar high-volume environment
- Track record of building and enforcing performance accountability systems across a distributed team
- Excellent organizational and systems thinking skills with strong documentation habits
- Strong written and verbal communication skills
- Experience with Notion, Airtable, Asana, or ClickUp
- Ability to juggle multiple priorities and work independently without close oversight
- Availability during US business hours
- Updated resume
- Short Loom video (1 to 2 minutes) introducing yourself and describing operations and team management experience
- Must submit a Loom video to advance in the hiring process
Benefits
Comp & perks- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup
- Paid in USD, bi-monthly (every 15th and 30th)
- Direct work with founders and department heads on cross-functional projects
- Opportunity to help shape internal systems for a growing global talent company