Operations Manager

Hire Overseas

. Own day-to-day delivery of US production, inventory, fulfilment, and logistics through an outsourced 3PL and co-manufacturing partner .

Posted 11/2/2026full-timeRemote • Argentina, El Salvador, Costa Rica, Peru, Bolivia, BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing US operations with a focus on fulfilment, logistics, and inventory management, particularly with 3PL and co-manufacturers. Proficient in using Cin7 and other inventory systems to ensure accuracy and efficiency in production scheduling and reporting.

Highest-signal resume keywords

3PL ManagementProduction SchedulingInventory ReconciliationMulti-Channel FulfilmentKPI Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fulfilment ManagementLogistics CoordinationInventory ManagementProduction PlanningData AnalysisReporting SkillsQuality ControlStock AccuracyInvoice ManagementOperational Problem Solving

Soft Skills

Clear CommunicationAccountabilityLeadershipRelationship ManagementProblem Resolution

Tools & Technologies

Cin7Shopify3PL Warehouse Management SystemsExcelGoogle Sheets

Industry Keywords

DTC FulfilmentWholesale FulfilmentAmazon RequirementsRouting GuidesBOLASNEDIUS Domestic CarriersCo-Manufacturer ManagementProduction Quality Checks

About the role

Key responsibilities & impact

Own day-to-day delivery of US production, inventory, fulfilment, and logistics through an outsourced 3PL and co-manufacturing partner
Set daily priorities, hold partners accountable to commitments, resolve operational issues end to end, and provide accurate reporting and recommendations to the Operations Director
Lead day-to-day relationships with 3PL and co-manufacturing partners
Align production and fulfilment priorities, confirm deadlines, and drive accountability
Report on dispatches, aged orders, production, stock, risks, and sales run-rate variances
Investigate missed commitments, drive recovery actions, and escalate capacity gaps and stockout risks
Convert approved production plans into daily and weekly schedules
Track units by SKU and production date and monitor component availability
Maintain accurate production jobs, purchase orders, receipts, and records in Cin7
Document quality complaints, gather batch records, agree corrective actions, and verify effectiveness
Manage DTC, wholesale, Faire, Amazon, and retail fulfilment
Maintain PO versions, routing, BOL, ASN, and EDI records
Resolve overdue, partial, replacement, and unscanned orders and reconcile systems with physical dispatches
Confirm carrier handover and track domestic freight through customer delivery
Review carrier performance and resolve delivery-window risks
Coordinate stock counts, recounts, month-end reconciliations, and inventory variance resolution
Reconcile Amazon stock with Cin7 and prepare replenishment requirements
Resolve discrepancies across Cin7, 3PL warehouse management systems, Shopify, and Faire
Check 3PL, co-manufacturing, and freight charges against approved rates and services
Document late or incorrect orders, production errors, replacement costs, and inventory losses
Provide Finance with shipment costs, invoices, terms, and due dates; follow up on uninvoiced shipped orders
Improve workflows, document procedures, verify automated or AI-assisted outputs, and analyze fulfilment and freight costs by channel
Present KPI results and recommendations to senior leadership when applicable

Requirements

What you’ll need

5 or more years of experience in fulfilment, logistics, inventory, or production
Experience managing US operations including US-based 3PLs and co-manufacturers, US domestic carriers and freight, and US retail and Amazon requirements
At least 2 to 3 years at manager level as the main day-to-day owner of an outsourced 3PL relationship, including setting priorities, managing SLAs, stock accuracy, invoice checks, and partner accountability
At least 2 to 3 years at manager level as the main day-to-day owner of a co-manufacturer or contract manufacturer relationship covering production scheduling, blending, filling, packaging, quality checks, and corrective actions
Evidence of independent ownership, such as a partner transition or turnaround led, KPIs accountable for, disputes and credits recovered, or escalations brought with a recommendation
Confident with Cin7 or a comparable inventory system, Shopify, and 3PL warehouse management systems
Experience with multi-channel fulfilment including DTC, wholesale, Amazon, and US retail requirements such as routing guides, BOL, ASN, and EDI
Strong reconciliation and reporting skills with excellent Excel or Google Sheets
Clear, confident written and spoken English
Available to work US Eastern business hours plus regular calls with an Australia-based team outside standard hours
Updated resume required
Short Loom video (1 to 2 minutes) introducing yourself, describing 3PL and co-manufacturer management experience, and explaining a specific operational problem owned and resolved end to end
Only candidates who submit a Loom video will be moved to the next hiring step

Benefits

Comp & perks

Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup
Paid in USD bi-monthly (every 15th and 30th)
Availability during US Eastern Time business hours plus regular calls with an Australia-based team during US late afternoon and evening
High-ownership role with direct accountability for fulfilment performance, inventory accuracy, and partner management