Operations Manager

Hire Overseas

. Lead the day-to-day relationship with the 3PL and co-manufacturer, aligning priorities, confirming commitments and deadlines, and holding partners accountable for delivery .

Posted 11/3/2026full-timeRemote • Argentina, El Salvador, Costa Rica, Peru, Bolivia, BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing 3PL and co-manufacturer relationships, ensuring accurate production scheduling, inventory management, and fulfillment across multiple channels. Proficient in utilizing Cin7, Shopify, and advanced reporting tools to drive operational efficiency and accountability.

Highest-signal resume keywords

3PL Relationship ManagementProduction SchedulingInventory ManagementFulfillment Across ChannelsKPI Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementInventory ControlProduction PlanningData AnalysisReconciliation Skills

Soft Skills

Clear CommunicationProblem-SolvingLeadershipAccountability

Tools & Technologies

Cin7Shopify3PL Warehouse Management SystemsExcelGoogle Sheets

Industry Keywords

DTC FulfillmentWholesaleAmazon RequirementsConsumer ProductsHealth and Beauty Goods

About the role

Key responsibilities & impact

Lead the day-to-day relationship with the 3PL and co-manufacturer, aligning priorities, confirming commitments and deadlines, and holding partners accountable for delivery
Report on dispatches, aged orders, production, stock, and risks, including sales run rates against forecasts with variances flagged
Investigate missed commitments with evidence, drive recovery actions, and escalate capacity gaps and stockout risks before commitments are missed
Turn the approved production plan into agreed daily and weekly schedules, tracking actual units by SKU and component availability
Keep production jobs, purchase orders, receipts, and records accurate in Cin7, and document and resolve quality complaints with corrective actions
Manage DTC, wholesale, Faire, Amazon, and retail fulfilment, keeping PO versions, routing, BOL, ASN, and EDI records current
Resolve overdue, partial, replacement, and unscanned orders, and track domestic freight through to customer delivery
Coordinate stock counts and month-end reconciliations, and resolve discrepancies across Cin7, the 3PL's warehouse system, Shopify, Faire, and Amazon
Check 3PL, co-manufacturing, and freight charges against approved rates, document errors and losses, and give Finance accurate shipment costs and invoice follow-up
Improve recurring workflows to reduce manual effort and errors, document procedures, and verify AI-assisted outputs
Analyse fulfilment and freight costs by channel and check packaging and shipping assumptions for new products and bundles
Participate in the application, assessment, recruitment, executive, client interview, background/reference, and offer processes as applicable

Requirements

What you’ll need

5+ years in fulfilment, logistics, inventory, or production, including experience managing US operations with US-based 3PLs, co-manufacturers, domestic carriers, and US retail and Amazon requirements
At least 2 to 3 years at manager level as the main day-to-day owner of an outsourced 3PL relationship, covering priorities, SLAs, stock accuracy, invoice checks, and partner accountability
At least 2 to 3 years at manager level as the main day-to-day owner of a co-manufacturer relationship, covering production scheduling, packaging, quality checks, and corrective actions
Evidence of independent ownership, such as a partner transition or turnaround you led, KPIs you were accountable for, disputes and credits you recovered, or escalations you brought with a recommendation
Confident with Cin7 or a comparable inventory system, Shopify, and 3PL warehouse management systems
Multi-channel fulfilment experience across DTC, wholesale, Amazon, and US retail, including routing guides, BOL, ASN, and EDI
Strong reconciliation and reporting skills with excellent Excel or Google Sheets
Clear, confident written and spoken English
Updated resume
1–2 minute Loom video introducing yourself, describing your 3PL and co-manufacturer management experience, and walking through a specific operational problem you owned and resolved end to end with evidence
Only candidates who submit a Loom video will be moved to the next step
Experience in consumer products manufactured, warehoused, and shipped across multiple channels
Background in organic, health, or beauty consumer goods
Experience with month-end operations reviews and presenting KPI results and recommendations to senior leadership

Benefits

Comp & perks

Compensation paid in USD
Paid bi-monthly on the 15th and 30th
Paid Time Off according to company policy
Holidays observed according to company guidelines
100% remote setup
Full-time dedicated hours
Availability during US Eastern Time business hours, plus regular calls with an Australia-based team during US late afternoon and evening