Software Support Engineer – Full Stack

Hire Overseas

. Fully resolve customer app issues, including fixing bugs, advising on architecture, and helping with integrations .

Posted 11/4/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong TypeScript and React skills, with a solid understanding of modern web app fundamentals and the ability to debug production issues effectively. Excels in written communication and has a proven track record in customer-facing roles, ensuring high-quality support and efficient resolution of technical issues.

Highest-signal resume keywords

TypeScriptReactDebugging Production IssuesCustomer-Facing ExperienceAutomation of Support Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TypeScriptReactHTTPAPIsDatabasesDebuggingSystems ThinkingArchitectureAutomationIncident Management

Soft Skills

Written CommunicationAttention to DetailProblem-SolvingCustomer Service OrientationCollaboration

Tools & Technologies

PostgresRedisClickHouseCloudflareAWSCDKTerraformAI SDKsLLM-Based ApplicationsInternal Tooling

Industry Keywords

Customer SupportTechnical SupportIncident ManagementSelf-Service ResourcesSupport Operations

Tech Stack

Tools & technologies

AWSPostgresReactRedisTerraformTypeScript

About the role

Key responsibilities & impact

Fully resolve customer app issues, including fixing bugs, advising on architecture, and helping with integrations
Work with non-technical customers and explain problems and fixes clearly
Debug production issues using logs, traces, repros, and minimal test cases
Close high volumes of tickets without sacrificing quality
Update the underlying platform or AI agent to prevent recurring issues
Identify patterns across tickets and flag product gaps
Collaborate with engineering to ship and verify fixes quickly
Maintain public and internal documentation, including known issues
Write clear, concise, audience-tailored guides and answers
Create self-service resources from repeated questions
Automate support workflows using tooling, scripts, and AI-assisted workflows
Improve support operations and resolution speed
Act as first point of contact for platform incidents during working hours
Manage the public status page and customer communications during incidents
Coordinate diagnosis and resolution with engineering and provide updates until closure

Requirements

What you’ll need

Strong TypeScript and React background
Solid modern web app fundamentals including HTTP, APIs, authentication, and databases
Proven ability to debug production issues using logs, traces, repros, and minimal test cases
Strong systems and architecture thinking, including scalability, reliability, performance, and security basics
Excellent written communication that is clear, simple, concise, and specific to the audience
Prior experience in a customer-facing role such as support, sales, or pre-sales
A track record of closing 50 or more tickets a day
A bias to ship fast, iterate, and correct mistakes quickly
Good taste and attention to detail, with pride in work that is simple and self-serve
Hunger and a willingness to work hard and operate at any level to get things done
Available to work standard Sydney business hours
Nice to have: Experience with Postgres, Redis, ClickHouse, Hono, Drizzle ORM, Temporal, or Tailwind
Nice to have: Experience with Cloudflare or AWS and infrastructure as code tools such as CDK or Terraform
Nice to have: Experience building with AI SDKs and LLM-based applications
Nice to have: Experience building automations or internal tooling to scale a support function
Nice to have: Experience managing platform incidents and public status communication
Nice to have: Experience supporting non-technical or small business customers
Updated resume
GitHub link or example of work, if available
Short Loom video (1 to 2 minutes) introducing yourself, describing engineering and customer-facing experience, and walking through a production issue debugged from report to fix
Only candidates who submit a Loom video will be moved to the next step

Benefits

Comp & perks

Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup
Paid in USD, bi-monthly (every 15th and 30th)
Modern stack with AI at the core of the product, across multiple cloud providers and AI models
Open path to transition into software engineering, pre-sales engineering, or post-sales engineering after 6 to 12 months