Technical Support Engineer, TypeScript, React

Hire Overseas

. Help top customers of a fast-growing AI app builder successfully build and scale their applications .

Posted 11/4/2026full-timeRemote • South Africa, Mexico, El Salvador, BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in TypeScript and React for building and scaling AI applications, with strong debugging skills and a focus on customer communication. Capable of managing incidents and automating support workflows while maintaining high-quality documentation.

Highest-signal resume keywords

TypeScript ProficiencyReact DevelopmentDebugging Production IssuesCustomer-Facing ExperienceIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TypeScriptReactHTTPAPIsDatabasesDebuggingSystems ThinkingArchitecture DesignAutomation ScriptingAI SDKs

Soft Skills

Excellent Written CommunicationAttention to DetailProblem-SolvingCustomer Service OrientationWillingness to Work Hard

Tools & Technologies

PostgresRedisClickHouseCloudflareAWSCDKTerraformHonoDrizzle ORMTemporal

Industry Keywords

AI ApplicationsCustomer SupportIncident ResolutionSelf-Service ResourcesPublic Status Communication

Tech Stack

Tools & technologies

AWSPostgresReactRedisTerraformTypeScript

About the role

Key responsibilities & impact

Help top customers of a fast-growing AI app builder successfully build and scale their applications
Debug real production issues in customer apps
Fix bugs, advise on architecture, and resolve integrations
Explain problems and fixes clearly to non-technical customers
Resolve high volumes of customer tickets without sacrificing quality
Update the underlying platform or AI agent to prevent recurring issues
Identify patterns across tickets and flag product gaps
Collaborate with engineering to ship and verify fixes
Maintain public and internal documentation, including known issues
Write clear guides and answers tailored to the audience
Convert repeated questions into self-service resources
Automate support workflows using tooling, scripts, and AI-assisted workflows
Serve as first point of contact for platform incidents during working hours
Manage the public status page and customer communications during incidents
Coordinate incident diagnosis and resolution with engineering and provide updates until closure

Requirements

What you’ll need

Strong TypeScript and React background
Solid modern web app fundamentals including HTTP, APIs, authentication, and databases
Proven ability to debug production issues using logs, traces, repros, and minimal test cases
Strong systems and architecture thinking, including scalability, reliability, performance, and security basics
Excellent written communication that is clear, simple, concise, and specific to the audience
Prior experience in a customer-facing role such as support, sales, or pre-sales
A track record of closing 50 or more tickets a day
A bias to ship fast, iterate, and correct mistakes quickly
Good taste and attention to detail, with pride in work that is simple and self-serve
Hunger and a willingness to work hard and operate at any level to get things done
Available to work standard Sydney business hours
Nice to have: experience with Postgres, Redis, ClickHouse, Hono, Drizzle ORM, Temporal, or Tailwind
Nice to have: experience with Cloudflare or AWS and infrastructure as code tools such as CDK or Terraform
Nice to have: experience building with AI SDKs and LLM-based applications
Nice to have: experience building automations or internal tooling to scale a support function
Nice to have: experience managing platform incidents and public status communication
Nice to have: experience supporting non-technical or small business customers
Updated resume required
GitHub link or example of work if available
Short Loom video (1 to 2 minutes) required; candidates who submit a Loom video move to the next step

Benefits

Comp & perks

Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup
Paid in USD, bi-monthly (every 15th and 30th)
Open path to transition into software engineering, pre-sales engineering, or post-sales engineering after 6 to 12 months
Work on a modern stack with AI at the core of the product, across multiple cloud providers and AI models