Virtual Assistant – Outreach and Engagement

Hire Overseas

. Own high-volume outbound member texting for a travel membership company whose members are primarily college students .

Posted 10/20/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates excellent written English and a strong understanding of casual US texting language, with the ability to efficiently manage high volumes of member communications while personalizing outreach. Familiarity with social media trends and effective communication styles that resonate with college students is essential.

Highest-signal resume keywords

Excellent Written EnglishHigh-Volume Conversation ManagementPersonalization of OutreachFamiliarity with Social Media TrendsCustomer Communication Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ReliableOrganizedDetail-OrientedGood Judgment

Tools & Technologies

Loom

Industry Keywords

Travel MembershipSubscription-Based BusinessTexting-Based SupportOutreachInbox Management

About the role

Key responsibilities & impact

Own high-volume outbound member texting for a travel membership company whose members are primarily college students
Send outbound texts to a large volume of members using approved messaging patterns and base templates
Personalize messages so they feel timely, human, and casual rather than copied and pasted
Review recent message history before sending to avoid repetitive styles or tones
Notice recent or upcoming travel and planning stage to choose the best message variation
Move through a high number of conversations quickly while staying accurate and detail-oriented
Read member conversations regularly to build familiarity and judgment
Follow messaging guidance while making smart small adjustments when needed
Escalate unusual, high-stakes, or unclear situations rather than guessing
Match a casual, upbeat tone that resonates with a college-aged audience
Complete application, prequalifying questions, video introduction, role-specific assessment if applicable, recruitment interview, executive interview, client interview, and background/reference check

Requirements

What you’ll need

Excellent written English with a strong feel for natural, casual US texting language
Genuinely plugged into current social media, pop culture, and communication styles that resonate with college students
Ability to move through high volumes of conversations efficiently without becoming careless
Comfortable with repetitive communication work at pace without losing quality or tone
Strong memory for prior messages and context across conversations
Reliable, organized, and consistent, with good judgment on when to ask versus act
Prior experience in customer communication, outreach, texting-based support, or inbox management is nice to have
Familiarity with travel, membership, or subscription-based businesses is nice to have
Experience personalizing outreach at scale is nice to have
Active presence on TikTok, Instagram, or X is nice to have
Updated resume required for application
1–2 minute Loom video required for application
Candidates must submit a Loom video to proceed to the next step

Benefits

Comp & perks

Paid Time Off
Holiday observance per company policy
100% remote work
Full-time employment
Preferred overlap with EST hours
Clear path to expanded responsibilities including inbound support and broader member success work as trust is built