FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesWordPress
About the role
Key responsibilities & impact- Provide support for Insurance Agency Websites, Reviews & Reputation Management, Social Media Marketing, and Local Listings Management
- Conduct professional and timely client communications
- Answer customer requests via phone and support-ticket emails through the helpdesk system
- Resolve support tickets promptly and effectively using strong product knowledge
- Update customer websites using WordPress Content Management System
- Follow documented processes and provide process-improvement feedback
- Provide frontline customer service for billing inquiries
- Identify support-process improvements and share observations
- Assist with daily billing duties and support the digital marketing team
Requirements
What you’ll need- Digital marketing experience across multiple channels
- Customer service or account management background
- Outstanding customer service skills
- Excellent interpersonal communication, writing, and verbal skills
- Ability to meet deadlines and communicate effectively with clients and internal staff
- WordPress experience
- Attention to detail and strong organizational skills
- Eagerness to learn new concepts and technologies
- Time management and troubleshooting skills
- Punctual, reliable, professional, and able to make independent decisions
- Ability to work as a team player
- Self-starter with the ability to analyze problems and identify quick solutions
Benefits
Comp & perks- Remote work
- Base salary of $1900–$2,000 USD per month