HireBoost

Customer Success Manager

• Serve as a primary point of contact for assigned clients and maintain strong professional relationships
• Communicate regularly with clients about goals, priorities, challenges, satisfaction, initiatives, deliverables, performance, and next steps
• Ensure client expectations are understood and communicated to the internal team
• Identify client concerns or risks before they become larger issues
• Help clients understand marketing performance and translate results into clear next steps
• Review client campaigns and marketing performance to identify trends, issues, and opportunities
• Work with internal marketing specialists to evaluate campaign performance and recommend improvements
• Coordinate projects and deliverables across internal marketing team members
• Assign and follow up on tasks to ensure deadlines and commitments are met
• Maintain visibility into project status, outstanding tasks, and upcoming priorities
• Identify bottlenecks, missing information, and potential delays
• Facilitate communication between clients and internal marketing specialists
• Aggregate and organize client reporting across multiple marketing initiatives
• Review KPIs and marketing metrics to understand client performance
• Interpret reporting and identify insights, trends, and areas for improvement
• Prepare and communicate performance updates for clients and internal stakeholders
• Identify opportunities for additional services, increased marketing budgets, or expanded client engagements
• Partner with leadership and marketing specialists on account-growth recommendations
• Take ownership of client and project issues through resolution
• Solve problems independently, prioritize competing requests, improve processes and client experience, and escalate issues when leadership involvement is needed

Customer Success Manager – Marketing Industry

Project Manager

• Support producers in managing end-to-end TV commercial lifecycles, including pre-production, production, and post-production
• Maintain daily project schedules, track milestones, and ensure cross-functional teams meet deadlines using Google Workspace, AI tools, and the proprietary task management system
• Organize and traffic project files, including briefs, scripts, rough cuts, and final masters, with rigorous version control using Frame.io and Google Drive
• Act as the central point of contact for internal and external stakeholders
• Take meeting notes, distribute action items, follow up, and collaborate with peers to balance workloads
• Perform detailed QA on deliverables across all project stages, ensuring completion to specification, on time, and within budget
• Troubleshoot creative and technical issues with peers and stakeholders
• Use analytics tools to understand and improve digital products
• Contribute to departmental goals by evaluating workflows, participating in team meetings, and identifying improvements to tools and processes
• Report to the Manager of PMO and collaborate with producers, creative directors, designers, editors, production managers, project managers, internal stakeholders, and external vendors

Junior Creative Project Manager

Executive Assistant

• Manage executive calendars, meetings, scheduling, and day-to-day priorities
• Help leadership prioritize competing demands and remain focused on high-value activities
• Prepare executives for meetings with appropriate context, information, documents, and follow-up items
• Triage incoming communications and requests and route them appropriately
• Serve as a professional point of contact for internal and external stakeholders
• Handle sensitive and confidential information with discretion
• Track projects, deadlines, action items, and commitments across the organization
• Follow up with team members to ensure commitments are completed on time
• Identify bottlenecks, missing information, and potential delays
• Maintain visibility into project progress and outstanding priorities
• Translate meetings and conversations into action items and ensure follow-through
• Support leadership in maintaining accountability across initiatives
• Maintain organized systems across Google Drive, Slack, and other company platforms
• Support internal documentation and workflows
• Identify opportunities to improve processes, organization, and operational efficiency
• Assist with administrative and operational projects
• Organize, maintain, and update important information
• Simplify repetitive work and improve productivity
• Support hiring, including initial candidate interviews and reference checks
• Coordinate candidate communications and interview scheduling
• Support onboarding and team-related administrative processes
• Work with HubSpot and GoHighLevel
• Use Slack for communication, coordination, and information management
• Use ChatGPT or Claude to research, organize information, improve workflows, and increase productivity
• Learn and apply new software and systems quickly

Executive Assistant – Recruiting Ops

• Provide support for Insurance Agency Websites, Reviews & Reputation Management, Social Media Marketing, and Local Listings Management
• Conduct professional and timely client communications
• Answer customer requests via phone and support-ticket emails through the helpdesk system
• Resolve support tickets promptly and effectively using strong product knowledge
• Update customer websites using WordPress Content Management System
• Follow documented processes and provide process-improvement feedback
• Provide frontline customer service for billing inquiries
• Identify support-process improvements and share observations
• Assist with daily billing duties and support the digital marketing team

Customer Success Specialist

Digital Marketing

• Plan, launch, and manage paid advertising campaigns across Google Ads, Meta (Facebook) Ads Manager, and LinkedIn Ads
• Handle technical SEO, including meta tags and descriptions, 301 redirects, and strategic content suggestions
• Conduct analytics and performance audits
• Build and deliver monthly client reports
• Develop proposals and marketing strategy recommendations for client accounts
• Produce short client-facing videos explaining reports and platform results
• Work within GoHighLevel for marketing automation and client tracking
• Join strategic client meetings as needed
• Receive hands-on transition training from the outgoing Digital Marketing Manager
• Website design and page building are explicitly out of scope