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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex, multi-stakeholder projects within health and social care, with a strong focus on technology-enabled care and digital inclusion. Capable of building trusted relationships with frontline staff and local authority professionals while ensuring compliance with consent processes and service delivery standards.
Highest-signal resume keywords
Health And Social Care ExperienceTechnology-Enabled Care (TEC)Consent Processes ManagementMulti-Stakeholder Project ManagementDigital Inclusion Challenges
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ScopingSLA Compliance ManagementCustomer Check-InsData ReportingInstallation Coordination
Soft Skills
Natural Communication SkillsResilienceAdaptabilityTrust BuildingPerson-Centred Mindset
Tools & Technologies
Assistive TechnologyRemote Monitoring
Industry Keywords
Domiciliary CareLocal Authority CommissioningCapacity ConsiderationsGuardianshipDigital Inclusion
About the role
Key responsibilities & impact- Own the end-to-end delivery process for new and existing customer accounts, from project scoping through to live deployment
- Proactively contact service users to gain informed consent, address concerns, and book installations
- Manage sensitive conversations around capacity, guardianship, and digital inclusion
- Coordinate installers and ensure each visit is appropriate for the service user
- Recover and maintain SLA compliance across contracted accounts
- Build trusted relationships with frontline staff, team leads, social workers, OTs, and local authority managers
- Navigate cultural and organisational dynamics of health and social care, including resistance to technology adoption
- Lead ongoing account health of key contracts, including the London local authority partnership
- Conduct customer check-ins to understand blockers, gather feedback, and identify expansion opportunities
- Represent the organization at CPD sessions, webinars, and sector events
- Help sales, marketing, and product use correct sector terminology and content
- Work with the CRO to scope new projects and provide delivery intelligence for commercial proposals
- Contribute to the strategic design of the managed service model, including ARC partnerships, installer hiring, and team structure
- Report referral volumes, consent rates, installation timelines, and SLA performance to the CEO and CRO
- Feed customer insights into product development
Requirements
What you’ll need- Meaningful experience in health and social care — as a practitioner, technologist, or project lead (not just an adjacent role)
- Proven ability to build trust with frontline care staff, social workers, and local authority professionals
- Experience managing complex, multi-stakeholder projects with sensitive human dimensions
- Strong understanding of consent processes, including capacity and guardianship considerations
- Comfortable in both strategic conversations and hands-on delivery — this role requires both
- Resilient and adaptable — able to pivot when things don't go to plan
- Specific experience with technology-enabled care (TEC), assistive technology, or remote monitoring is highly desirable
- Background in or strong familiarity with domiciliary care or local authority commissioning is highly desirable
- Experience presenting to professional audiences or delivering CPD/training is highly desirable
- Familiarity with the challenges of digital inclusion for older adults and people living with dementia is highly desirable
- Person-centred mindset
- Commercial awareness
- Natural communication skills and ability to adapt communication register
- Willingness to perform tasks beyond formal job boundaries
Benefits
Comp & perks- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth