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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and multitasking abilities while providing administrative support, including dictation, note-taking, and maintaining communication with subcontractors. Proficient in both English and Spanish, with a focus on customer service and relationship building.
Highest-signal resume keywords
Fluent In English And SpanishFast And Accurate Typing SkillsProficiency With Google WorkspaceExperience With Dictation And Note-TakingStrong Multitasking And Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DictationTranscriptionNote-TakingTyping SkillsSpreadsheet Management
Soft Skills
ProactivePositive AttitudeAbility To Follow Directions
Tools & Technologies
Google WorkspaceGmailGoogle DocsGoogle SheetsGoogle Calendar
Industry Keywords
Customer ServiceBusiness GrowthSubcontractor RelationshipsAdministrative Support
About the role
Key responsibilities & impact- Join live calls to take dictation and detailed notes, including pricing, action items/next steps, and dates
- Read emails, text messages, and other correspondence aloud during travel times, take dictation, and send replies to customers/the office
- Keep the owner organized by tracking to-dos and important follow-ups
- Update and maintain spreadsheets, logs, and other administrative files
- Provide light administrative support, such as scheduling and reminders
- Help organize business-growth ideas and identify next steps, offering assistance where possible
- Build relationships with pool service subcontractors for potential customer referrals
- Maintain regular contact with subcontractors, following up every month or two, and track outreach on a shared spreadsheet
- Use a rough script while improvising when needed
Requirements
What you’ll need- Confident, proactive, and comfortable taking initiative
- Strong ability to follow directions and execute tasks accurately
- Positive, professional attitude
- Fluent in English and Spanish, both written and spoken
- Fast and accurate typing skills
- Strong multitasking and organizational skills, with the ability to manage multiple priorities without letting tasks fall through the cracks
- Experience with English dictation, transcription, note-taking, or similar tasks
- Proficiency with Google Workspace (Gmail, Google Docs, Google Sheets, Google Calendar, etc.)
- Comfortable with occasional referral-focused calls; this will make up approximately 10% of the role. No sales quotas or call volume targets. Customer service experience is a plus.
- Available to work on Saturdays
- Must be based in Mexico
Benefits
Comp & perks- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
