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About the role
Key responsibilities & impact- Join live calls to take dictation and detailed notes, including pricing, action items/next steps, and dates
- Read emails, text messages, and other correspondence aloud during travel times
- Take dictation and send replies to customers and the office
- Keep the owner organized by tracking to-dos and important follow-ups
- Update and maintain spreadsheets, logs, and other administrative files
- Provide light administrative support, including scheduling and reminders
- Organize business-growth ideas and identify the next steps needed to implement them
- Cold call pool service technicians and contractors and build relationships
- Offer referral bonuses for customers referred for remodels
- Maintain regular contact and follow up every month or two
- Track outreach on a shared spreadsheet
- Improvise while using the provided rough calling script
Requirements
What you’ll need- Confident, proactive, and comfortable taking initiative
- Strong ability to follow directions and execute tasks accurately
- Positive, professional attitude
- Fluent in English, both written and spoken
- Fast and accurate typing skills
- Strong multitasking and organizational skills, with the ability to manage multiple priorities without letting tasks fall through the cracks
- Experience with English dictation, transcription, note-taking, or similar tasks
- Proficiency with Google Workspace (Gmail, Google Docs, Google Sheets, Google Calendar, etc.)
- Comfortable with cold calling; approximately 30% of the role will involve cold calling
- Available to work on Saturdays
- Must be based in Mexico
Benefits
Comp & perks- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
