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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in personal injury pre-litigation case management, including opening and progressing cases, coordinating medical treatment, and preparing demand packages. Strong communication skills and the ability to work independently are essential for managing client relationships and settlement processes.
Highest-signal resume keywords
Personal Injury Case ManagementInsurance Claims HandlingMedical Treatment CoordinationDemand Package PreparationPolicy-Limit Tender Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Personal Injury Pre-Litigation LifecycleCase Progression ManagementMedical Records ReviewInsurance Document HandlingNegotiation Skills
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationJudgment and Reliability
Tools & Technologies
ClioLegal Case-Management Platforms
Industry Keywords
Personal InjurySettlement DocumentationLien ReductionsPolicy LimitsMedical Bills
About the role
Key responsibilities & impact- Take ownership of assigned personal injury cases from post-intake opening through settlement and case closing
- Open insurance claims, communicate with carriers, and obtain or confirm applicable policy limits
- Coordinate medical treatment and help clients connect with appropriate providers or specialists
- Monitor treatment progression and manage cases with awareness of available insurance coverage and policy limits
- Request, gather, track, and review medical records, bills, insurance documents, and other supporting case materials
- Identify required next steps on each file and keep cases progressing without unnecessary delays
- Maintain communication with clients, medical providers, insurance representatives, and internal team members
- Prepare cases for demand by organizing documentation and assisting with or drafting demand packages and letters
- Support settlement progression, including policy-limit tenders, and prepare files for closing
- Assist with lien reductions when needed
Requirements
What you’ll need- Prior hands-on U.S. personal injury pre-litigation case management experience
- Strong working knowledge of the full personal injury pre-litigation lifecycle, with 3+ years of experience preferred
- Proven ability to independently open, work up, progress, settle, and close personal injury cases
- Experience opening insurance claims, investigating coverage, and obtaining or confirming policy limits
- Strong knowledge of medical treatment coordination, medical records and bills, and ongoing case progression
- Experience preparing PI cases for demand, including organizing documentation and assisting with or drafting demand packages
- Strong written and verbal English, with the reliability and judgment to work independently with minimal supervision
- Experience negotiating or assisting with lien reductions (nice to have)
- Familiarity with Clio or another legal case-management platform (nice to have)
- Experience handling policy-limit tenders and settlement documentation (nice to have)