Case Manager Assistant, Personal Injury

HireHawk

. Track daily priorities, complete follow-ups, and support Case Managers with outstanding action items across pre-litigation cases .

Posted 10/22/2026full-timeRemote • HondurasJunior💰 $1,500 - $1,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in U.S. personal injury case management, including medical treatment coordination and insurance claims. Proficient in bilingual communication with clients and maintaining organized documentation in legal case management systems.

Highest-signal resume keywords

U.S. Personal Injury Case Management ExperienceBilingual English And Spanish CommunicationLegal Case Management Software ProficiencyMedical Treatment CoordinationInsurance Claims Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Personal Injury WorkflowsMedical Records RetrievalBilling Documentation RequestsPolicy Coverage VerificationDemand Preparation Support

Soft Skills

Strong OrganizationFollow-ThroughEmpathetic Communication

Tools & Technologies

Cloud-Based Case Management Systems

Industry Keywords

California Personal Injury CasesProposition 213Bodily Injury Claims

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Track daily priorities, complete follow-ups, and support Case Managers with outstanding action items across pre-litigation cases
Communicate case updates, medical appointments, and treatment progress to English- and Spanish-speaking clients
Coordinate medical appointments, referrals, MRIs, injections, and other recommended treatments
Follow up on appointment attendance and flag missed visits or treatment gaps
Request medical records, billing statements, treatment updates, and outstanding provider documentation
Conduct policy searches, coverage verification, and follow-ups with insurance adjusters
Maintain accurate notes, organized documentation, and current task updates in the firm's cloud-based case management system
Monitor pending tasks and unanswered requests, escalating potential delays to the assigned Case Manager
Provide demand preparation teams with organized medical records, bills, insurance documentation, and supporting case materials
Coordinate case handoffs among Case Managers, attorneys, medical records staff, and demand preparation personnel

Requirements

What you’ll need

1-3 years or more of hands-on U.S. personal injury case management experience; direct personal injury experience is required
Previous experience supporting California personal injury cases
Bilingual English and Spanish, with strong written and verbal communication skills and an empathetic, professional approach to injured clients
Working knowledge of personal injury workflows, medical treatment coordination, and insurance claims
Experience communicating with clients, medical providers, and insurance representatives
Experience using legal case management software to maintain accurate case notes, documents, and follow-up tasks
Strong organization and follow-through; ability to prioritize multiple cases, resolve routine administrative issues, and work remotely with minimal supervision
Pre-litigation experience supporting Case Managers with large caseloads (nice to have)
Familiarity with California-specific personal injury concepts, including Proposition 213 (nice to have)
Experience retrieving medical records, requesting billing documentation, and supporting demand preparation (nice to have)
Understanding of bodily injury claims, insurance coverage verification, and policy limits (nice to have)
Familiarity with cloud-based case management systems and paperless law firm workflows (nice to have)