Case Manager Assistant – Personal Injury

. Track daily priorities, complete follow-ups, and support Case Managers with outstanding action items across assigned pre-litigation cases .

Posted 10/22/2026full-timeRemote • Nicaragua, Honduras, El Salvador, Colombia, Ecuador, ChileJunior💰 $1,500 - $1,600 per monthWebsite

Tools & technologies

Cloud

Key responsibilities & impact

Track daily priorities, complete follow-ups, and support Case Managers with outstanding action items across assigned pre-litigation cases
Keep English- and Spanish-speaking clients informed about case updates, medical appointments, and treatment progress
Coordinate medical appointments, referrals, MRIs, injections, and other recommended treatments
Follow up on appointment attendance and flag missed visits or treatment gaps
Request medical records, billing statements, treatment updates, and outstanding documentation from providers
Conduct policy searches, coverage verification, and communication with insurance adjusters
Maintain accurate case histories, notes, organized documentation, and current task updates in the cloud-based case management system
Monitor pending tasks and unanswered requests and escalate potential delays to the assigned Case Manager
Provide organized medical records, bills, insurance documentation, and supporting materials to the demand preparation team
Coordinate case handoffs across Case Managers, attorneys, medical records staff, and demand preparation personnel

What you’ll need

1-3 years or more of hands-on U.S. personal injury case management experience; direct personal injury experience required
Previous experience supporting California personal injury cases
Bilingual English and Spanish, with strong written and verbal communication skills and an empathetic, professional approach to injured clients
Working knowledge of personal injury workflows, medical treatment coordination, and insurance claims, including communication with clients, medical providers, and insurance representatives
Experience using legal case management software to maintain accurate case notes, documents, and follow-up tasks
Strong organization and follow-through; ability to prioritize multiple cases, resolve routine administrative issues, and work remotely with minimal supervision
Pre-litigation experience supporting Case Managers with large caseloads preferred
Familiarity with California-specific personal injury concepts, including Proposition 213 preferred
Experience retrieving medical records, requesting billing documentation, and supporting demand preparation preferred
Understanding of bodily injury claims, insurance coverage verification, and policy limits preferred
Familiarity with cloud-based case management systems and paperless law firm workflows preferred