Case Manager Assistant – Personal Injury

HireHawk

. Keep assigned pre-litigation cases progressing by tracking daily priorities, completing follow-ups, and supporting Case Managers with outstanding action items .

Posted 10/22/2026full-timeRemote • ColombiaJunior💰 $1,500 - $1,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in personal injury case management, including medical treatment coordination and insurance claims processing, while effectively communicating with clients and stakeholders in both English and Spanish.

Highest-signal resume keywords

Personal Injury Case ManagementBilingual English And SpanishLegal Case Management SoftwareMedical Treatment CoordinationInsurance Claims Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementMedical Records RetrievalBilling Documentation RequestInsurance Coverage VerificationTask PrioritizationFollow-Up CoordinationDocumentation OrganizationPre-Litigation SupportBodily Injury Claims UnderstandingCalifornia Personal Injury Concepts

Soft Skills

Strong Communication SkillsEmpathetic Client InteractionProfessionalismOrganizationFollow-Through

Tools & Technologies

Cloud-Based Case Management SystemsLegal Software

Industry Keywords

Personal InjuryCalifornia Personal Injury CasesProposition 213Insurance AdjustersMedical Treatment Coordination

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Keep assigned pre-litigation cases progressing by tracking daily priorities, completing follow-ups, and supporting Case Managers with outstanding action items
Keep English- and Spanish-speaking clients informed about case updates, medical appointments, and treatment progress
Coordinate medical appointments, referrals, MRIs, injections, and other recommended treatments under the assigned Case Manager's direction
Follow up on appointment attendance and flag missed visits or treatment gaps
Request medical records, billing statements, treatment updates, and outstanding documentation from providers
Advance insurance-related follow-ups through policy searches, coverage verification, and communication with insurance adjusters
Maintain accurate notes, organized documentation, and current task updates in the firm's cloud-based case management system
Monitor pending tasks and unanswered requests, escalating concerns to the assigned Case Manager
Provide the demand preparation team with organized medical records, bills, insurance documentation, and supporting case materials
Coordinate case handoffs across Case Managers, attorneys, medical records staff, and demand preparation personnel

Requirements

What you’ll need

1-3 years or more of hands-on U.S. personal injury case management experience; direct personal injury experience is required
Previous experience supporting California personal injury cases
Bilingual English and Spanish, with strong written and verbal communication skills and an empathetic, professional approach to injured clients
Working knowledge of personal injury workflows, medical treatment coordination, and insurance claims
Experience communicating with clients, medical providers, and insurance representatives
Experience using legal case management software to maintain accurate case notes, documents, and follow-up tasks
Strong organization and follow-through; ability to prioritize multiple cases, resolve routine administrative issues, and work remotely with minimal supervision
Nice to have: pre-litigation experience supporting Case Managers with large caseloads
Nice to have: familiarity with California-specific personal injury concepts, including Proposition 213
Nice to have: experience retrieving medical records, requesting billing documentation, and supporting demand preparation
Nice to have: understanding of bodily injury claims, insurance coverage verification, and policy limits
Nice to have: familiarity with cloud-based case management systems and paperless law firm workflows