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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing personal injury cases from intake to settlement, with strong organizational skills to handle multiple cases and deadlines. Proficient in client communication, case documentation, and familiarity with legal case management platforms.
Highest-signal resume keywords
Personal Injury Case ManagementClient CommunicationOrganizational SkillsLegal Case Management SoftwareCalifornia Personal Injury Law
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementMedical Record OrganizationDemand PreparationSettlement CoordinationDocumentation Review
Soft Skills
Strong Written CommunicationEmpathetic Client InteractionIndependent Work
Tools & Technologies
FilevineCASEpeerSmartAdvocate
Certifications & Qualifications
Associate's Degree in Legal StudiesBachelor's Degree in Paralegal Studies
Industry Keywords
Plaintiff-SideLiability InvestigationsSettlement WorkflowsCalifornia Claims
About the role
Key responsibilities & impact- Own an assigned portfolio of personal injury cases from intake through demand, settlement, or transfer to litigation.
- Keep clients consistently informed about case status, medical treatment, upcoming steps, and outstanding requirements.
- Coordinate medical treatment, referrals, appointments, and follow-ups so clients remain on track with their care.
- Request, obtain, review, and organize medical records, billing statements, and other supporting case documentation.
- Communicate directly with insurance adjusters regarding claim status, liability, coverage, documentation, and settlement progress.
- Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation to prevent avoidable delays.
- Identify case issues, stalled treatment, liability concerns, or other risks early and escalate them to supervising attorneys when appropriate.
- Partner with demand writers to ensure files are complete, organized, and ready for demand preparation.
- Support settlement coordination by tracking outstanding balances, liens, documentation, and case closure requirements.
- Maintain complete, accurate, and well-organized case records within the firm's case management system.
Requirements
What you’ll need- 2–3+ years of relevant experience supporting U.S. plaintiff-side personal injury cases, with hands-on case management experience strongly preferred.
- Demonstrated ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.
- Experience communicating directly with injured clients, medical providers, and insurance adjusters.
- Strong written and verbal English communication skills, including the ability to communicate with clients professionally and empathetically.
- Strong organizational skills and the ability to manage multiple active cases, deadlines, documentation requirements, and competing priorities.
- Ability to work independently, maintain consistent follow-through, and recognize when an issue requires attorney involvement.
- High school diploma or equivalent required; relevant hands-on legal experience may substitute for additional formal education.
- Experience using Filevine, CASEpeer, SmartAdvocate, or a comparable legal case management platform.
- Experience supporting a California-based personal injury law firm, including familiarity with California claims, liability investigations, and settlement workflows.
- Associate's or bachelor's degree in Legal Studies, Paralegal Studies, or a related field.
- Experience preparing files for demand writers, including organizing medical records, bills, medical summaries, and supporting documentation.
- Experience managing a high-volume personal injury caseload.