Dental Virtual Assistant – LATAM

HireHawk

. Own a consistent outbound calling workflow for patient recalls, appointment confirmations, postoperative follow-ups, and other priority outreach.

Posted 11/12/2026full-timeRemote • Nicaragua, Honduras, El Salvador, Ecuador, ColombiaMid-LevelSenior💰 $1,000 - $1,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient coordination, including outbound calling, appointment scheduling, and insurance verification while maintaining compliance with HIPAA regulations. Proficient in managing patient communications and documentation in a dental practice environment.

Highest-signal resume keywords

Fluent In English And SpanishDental Insurance VerificationOutbound Calling ExperienceAppointment SchedulingDental Practice Management Software

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient CoordinationInsurance Eligibility ChecksFollow-Up Record MaintenancePostoperative Care CallsAttention To Detail

Soft Skills

Clear CommunicationEmpathyProfessionalism

Tools & Technologies

RingCentralVoIP Phone System

Industry Keywords

HIPAA ComplianceDental PracticeHealthcare AdministrationPatient OutreachLead Follow-Up

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Own a consistent outbound calling workflow for patient recalls, appointment confirmations, postoperative follow-ups, and other priority outreach.
Verify dental insurance eligibility and coverage before appointments by contacting insurance providers and patients as needed.
Follow up with patients to collect missing or incomplete insurance information and keep records accurate and up to date.
Re-engage patients who are due or overdue for six-month checkups and cleanings and help convert outreach into scheduled appointments.
Confirm upcoming appointments and coordinate accurate scheduling across both dental office locations.
Complete postoperative care calls, document patient feedback, and escalate clinical concerns to the appropriate dental team.
Maintain clear, accurate call notes, insurance verification results, appointment updates, and follow-up records in the practice’s systems.
Track outbound call activity, talk time, completed follow-ups, and other performance expectations consistently.
Coordinate closely with office managers and administrative staff to keep patient communication organized across both practices.
After training, follow up with prospective patients generated through Meta/Facebook campaigns, answer general questions, and help convert interested leads into attended appointments.

Requirements

What you’ll need

Fluent spoken English and Spanish with the ability to communicate clearly, professionally, and empathetically with patients.
Experience in a dental, medical, patient coordination, reception, virtual assistant, or healthcare administrative environment.
Confidence performing high-volume outbound calling throughout the workday.
Experience scheduling patient appointments and maintaining accurate follow-up records.
Strong attention to detail when documenting patient conversations, insurance information, and scheduling updates.
Ability to handle confidential patient information appropriately and follow HIPAA requirements.
Hands-on experience with dental insurance verification, eligibility checks, and benefit confirmation.
Experience with outbound lead follow-up, appointment setting, or supporting a U.S.-based dental or medical practice remotely.
Familiarity with dental practice management software.
Experience using RingCentral or another web-based VoIP phone system.