Intake Specialist, Resume

HireHawk

. Serve as a trusted first point of contact for prospective clients reaching the firm through inbound calls, online inquiries, and referrals .

Posted 10/10/2026full-timeRemote • NicaraguaJunior💰 $1,000 - $1,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in personal injury intake processes, including structured interviews and case evaluations, while maintaining high data accuracy and client confidentiality. Proficient in both English and Spanish, facilitating effective communication with diverse clients in a high-volume legal environment.

Highest-signal resume keywords

Personal Injury Intake ExperienceStructured Intake InterviewsLitify Case ManagementBilingual Communication (English and Spanish)Lead Conversion and Intake KPIs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry AccuracyCase EvaluationIncident DocumentationFollow-Up CompletionClient CommunicationLegal Intake ProceduresHigh-Volume Inquiry HandlingEffective Questioning TechniquesConfidentiality ProtectionKnowledge of Personal Injury Matters

Soft Skills

Active ListeningEmpathyOrganizationProfessional Telephone Communication

Tools & Technologies

LitifyFilevinePracticePanther

Industry Keywords

California Privacy RequirementsHIPAA CompliancePlaintiff-Side Personal InjuryAuto AccidentsPremises LiabilitySlip-and-Fall CasesDog BitesElder AbuseIntake Team GoalsClient Engagement

About the role

Key responsibilities & impact

Serve as a trusted first point of contact for prospective clients reaching the firm through inbound calls, online inquiries, and referrals
Conduct structured case screenings for motor vehicle accidents, rideshare accidents, premises liability, slip-and-fall incidents, dog bites, and elder abuse or neglect matters
Gather incident details, injuries, medical treatment, potential liability, insurance coverage, and other information needed for case evaluation
Apply intake criteria to identify potentially viable, high-value, urgent, or complex matters and escalate them to the appropriate legal team members
Build rapport with prospective clients, communicate with empathy, and explain the intake process clearly
Follow up with pending leads, obtain missing information, and help qualified prospects progress toward engagement with the firm
Maintain accurate intake records, call logs, case notes, and follow-up activity in Litify
Coordinate handoffs to attorneys, case managers, investigators, and other internal teams
Protect confidential client information by following privacy, documentation, and escalation procedures
Contribute to intake team goals for responsiveness, documentation accuracy, follow-up completion, and prospective-client conversion

Requirements

What you’ll need

1-3 years of experience in personal injury intake, legal intake, or a comparable high-volume client intake environment, including direct personal injury intake experience
Working knowledge of U.S. plaintiff-side personal injury matters, including auto accidents, premises liability, slip-and-fall cases, dog bites, and similar claims
Professional proficiency in both English and Spanish, with the ability to conduct sensitive client conversations confidently in both languages
Ability to conduct structured intake interviews, ask effective follow-up questions, and accurately document injuries, treatment, liability, insurance, and incident details
Experience handling a high volume of inbound inquiries and completing timely follow-up with prospective clients
Strong data-entry accuracy, organization, active listening, and professional telephone communication skills
Availability to work an assigned Pacific Time schedule, including potential weekend shifts as part of Monday-Sunday coverage
Experience using Litify, Filevine, PracticePanther, or a comparable legal case management platform; direct Litify experience is especially valuable
Previous experience supporting a California-based personal injury law firm
Familiarity with lead conversion, signed-client acquisition, and intake KPIs such as response time, follow-up completion, accuracy, and conversion
Experience recognizing potentially high-value or time-sensitive personal injury matters for attorney review
Legal studies, related legal training, or familiarity with HIPAA and California privacy requirements

Benefits

Comp & perks

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