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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing medical records retrieval and billing processes within the U.S. healthcare system, ensuring HIPAA compliance and accuracy while effectively communicating with medical providers and legal teams.
Highest-signal resume keywords
Medical Records RetrievalHIPAA ComplianceMicrosoft Excel ProficiencyPersonal Injury Legal SupportAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Records ManagementBilling Accuracy ReviewDocumentation CoordinationClaims ProcessingFollow-Up Management
Soft Skills
Strong Communication SkillsOrganizational SkillsPersistenceTime Management
Tools & Technologies
ProScanFilevineCASEpeerDigital Tracking Systems
Industry Keywords
U.S. Healthcare ProvidersPersonal Injury MattersMedical BillingSubrogationInsurance Claims
About the role
Key responsibilities & impact- Own medical records and itemized billing requests from initial submission through successful retrieval.
- Prepare and submit accurate HIPAA-compliant records requests and authorizations to U.S. healthcare providers.
- Conduct outbound follow-up with medical offices and provider records departments.
- Track requests, follow-ups, responses, and pending items using internal systems and spreadsheets.
- Review received medical records and bills for completeness, accuracy, and relevance.
- Identify missing records, incomplete billing, discrepancies, or documentation gaps and coordinate corrections.
- Ensure required medical documentation is available as personal injury matters progress toward the demand stage.
- Coordinate with records department leads, case managers, and internal teams.
- Manage a high volume of simultaneous requests while meeting productivity, turnaround, and quality expectations.
- Assist with claims-opening or related administrative processes when needed.
Requirements
What you’ll need- Prior hands-on experience requesting and retrieving medical records and medical bills from U.S. healthcare providers.
- Experience supporting U.S. personal injury matters or working within a personal injury legal environment.
- Strong spoken and written English, including confidence communicating directly with U.S. hospitals, clinics, physicians, and records departments.
- Working knowledge of HIPAA authorizations and the U.S. medical records retrieval process.
- Proven ability to manage a high volume of open requests, follow-ups, and deadlines without losing accuracy.
- Strong organizational skills, attention to detail, and persistence in following requests through to completion.
- Proficiency with Microsoft Excel, spreadsheets, and digital tracking systems.
- Experience supporting a California-based personal injury law firm.
- Familiarity with medical billing, liens, subrogation, insurance claims, and provider billing processes.
- Experience using medical records retrieval platforms such as ProScan.
- Experience with legal case management systems such as Filevine or CASEpeer.
- Familiarity with the personal injury case lifecycle, particularly treatment documentation and demand preparation.