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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical administrative support, including patient scheduling, insurance verification, and EHR management. Proficient in maintaining confidentiality and adhering to HIPAA regulations while providing empathetic patient interactions.
Highest-signal resume keywords
Medical Administrative SupportPatient SchedulingInsurance VerificationEHR ManagementEpic EHR Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingInsurance Eligibility VerificationPrior Authorization ProcessesMedical TerminologyPatient RegistrationCalendar ManagementReferral CoordinationAdministrative Record MaintenanceHigh-Volume Patient SchedulingEHR System Transition
Soft Skills
EmpathyProfessional CommunicationTeam CollaborationAdaptabilityProblem-Solving
Tools & Technologies
Epic EHR
Industry Keywords
Healthcare SupportNeurology PracticeHIPAA ComplianceMedical Office WorkflowsPatient Confidentiality
About the role
Key responsibilities & impact- Serve as a professional and empathetic first point of contact for patients calling the practice.
- Coordinate appointment scheduling, rescheduling, and calendar management across multiple healthcare providers.
- Maintain accurate patient demographics, appointment information, and administrative records within the practice's EHR.
- Support insurance eligibility and benefits verification.
- Coordinate referrals and required documentation.
- Support prior authorization workflows and administrative follow-ups with patients, providers, insurers, and internal team members.
- Keep providers and internal staff informed of scheduling changes, patient needs, and administrative issues.
- Protect confidential patient information and follow HIPAA-compliant procedures.
- Participate in team meetings, training sessions, and process improvements.
- Learn and transition into Epic as the practice implements the platform.
Requirements
What you’ll need- Previous experience in medical administrative support, patient scheduling, medical reception, or a similar healthcare support role.
- Experience supporting a U.S. neurology practice or another U.S. medical specialty.
- Working knowledge of insurance verification, referrals, and prior authorization processes.
- Strong spoken and written English, with the confidence and professionalism to handle patient phone calls throughout the workday.
- Experience scheduling appointments and managing calendars for multiple physicians or healthcare providers.
- Familiarity with medical terminology, patient registration, EHR systems, and medical office workflows.
- Must currently be based in Mexico due to the client's Epic access and tool restrictions.
- Must be available full-time Monday through Friday from 8:00 AM to 5:00 PM Pacific Time.
- Previous hands-on experience with Epic EHR is nice to have.
- Familiarity with high-volume patient scheduling and telephone workflows is nice to have.
- Experience adapting to an EHR implementation or system transition is nice to have.